Volusion Tracking Order Status

The only reason I am giving Volusion a second star is due to their customer support team. I have created four websites using Volusion V1 since 2011, and up until a couple of years ago, there were a few issues, but nothing major. The monthly cost is exorbitant running several thousands of dollars every month. They nickel and dime you to death on data, newsletters and Fraud detection. We have cut many of their overpriced services out and run our email trough Google. It's a closed source platform, and there aren't many developers writing third party apps to increase it's limited functionality. It's difficult to get anything to work properly within this platform without it creating a conflict. The over bloated coding is slow and error prone. I've run into issues with product creation and inventory that I would never believe could happen only to be told s that "this is a known issue (bug)" that has existed for years, but they have never been able to correct it. Since they transferred their hosting to Google Cloud services we have had nothing but major headaches and serious problems. Mostly involving payment processing and the SSL certificate. The cart is NOT USER FRIENDLY, and makes the check out process difficult, tedious and error prone even when it does work. For every customer who contacted us reporting an inability to complete their sale I am sure there were at least 50 others that never bothered to notify us. I have had to test the cart many times and if I were a customer I would have left my site and shopped elsewhere. My motto has become "We are using Volusion, and THAT'S why can't have nice things." We have tried to migrate to Shopify, but we have a huge database spanning many years and Volusion was unable to create a functioning order history report that would pull the data from multiple tables within a given date range. I still haven't given up though and plan to migrate as soon as possible once the economy begins to stabilize.

I have been thoroughly impressed with all of the services offered by Volusion. - AMAZING customer service (real humans who speak English and are knowledgeable of the products) - Chat service that functions as a support ticket with email (no waiting in lines, just ask your question and you'll receive a fast response that also goes to your inbox) - Clean, practical, and customizable UI - Affordable - Turn-key operation - TONS of marketing data

After 5 years I am leaving Volusion. Within those years they have done nothing to compete with other e-commerce shopping carts. -Their platform is outdated and are doing nothing to update it. -No blog capabilities. -No viable app marketplace. -Their new pricing structure makes NO sense. -Their seo where it makes categories end with numbers 123.htm and _s annoys anyone credible in seo. -The website code and site speed has gone to crap after moving to Google. -Customer service tries to be helpful but they don't know anything. When will Volusion listen to its customer base? Probably never.

Volusion has a 14-day Free Trial, and five price plans: Personal ($29 p/m) Professional ($79 p/m) Business ($299 p/m) Prime (custom) With all price plans, you need to purchase an SSL (Secure Sockets Layer) certificate costing $89.99. This protects your site from fraud. Compared to other eCommerce website builders, Volusion is quite expensive, with price plans up to $299 per month. On top of that, you need to purchase an $89-99 SSL certificate. However, it has a $13.50 per month option if you sign up for a whole year. If you’re a data-driven business owner looking for an e-commerce website builder with great analytics tools, Volusion is for you. For everything else, like designing the storefront or writing blogs, you should look elsewhere.

I don’t like the sales people or the fake support that they say you suppose to get. The lady lied said I should be making money soon. I ordered a product from my site a month ago and never received it. I text and emailed them they say oh we don’t handle that. They are just running people through a sales funnel where they record your sales. Probably uses it for research to target other people. The website makes basic website. So they can up sell you on some bs. Then they said oh yeahh we can get you traffic. I said how much... they talking about 3000. Why would I give anyone you recommend 3000. When you can’t even send something for 50 bucks. They are on the border line of a scam. They give you 14 days but the product don’t work right. They looking for some one with a dream of owning a website with a boat load of money to scam it out of. I should give them 1 star.