VogueWigs Tracking Order Status

Terrible customer service. 3 phone calls and 3 emails before the run around finally stopped and the item was shipped. 3 weeks to receive an order is ridiculous.

This company will charge your credit card whether they have the merchandise or not. Then they will put you off week after week, telling you that you will receive the order "this week." When you finally get the wig and return it for a better color, they give you 14 days to return the wig, but will take however long they want deciding whether or not to refund your card. In the meantime, you WILL PAY for the second wig. I will never order from this company again. This has been a horrible experience. Before you receive ANYTHING from Vogue, you will get a dozen surveys to answer "satisfied" or "dissatisfied." Too many people are afraid to honestly answer "dissatisfied" because this company does hold your credit card hostage.

Poor customer service and a rip-off. I ordered the wrong size and emailed for instructions on exchanging the wig for the right size. This should have been an even exchange with me paying for the shipping both ways since it was my fault. Well they wanted a 30% restocking fee to exchange the wig! Will never buy from them again, there are better wig companies out there that don't charge for returns or exchanges. The customer service is weak too. When you email them, it takes 24 hours to get a reply which is usually vague so you have to email again and wait another 24 hours to get your reply. Stalling tactics!

This is a GREAT COMPANY to buy wigs from. The service is awesome in every way. In fact they go the EXTRA mile. Shipping time is very fast. And not only do they send you your item in the excact color you wanted, but packaged beautifully, complete with all the paper work, including a shipping label just in case you want to make a return. On top of all that, they include a card that has a great discount to use for my next purchase with NO expiration date!

Customer service is always first class at Vogue.