VMInnovations Tracking Order Status

I recently bought headphones from them through target. When I opened the package it wasn’t headphones, it was a baby car seat cover. It was a huge headache for me to get a refund and they made me wait over 2 weeks to issue my refund. So I thought I was just buying headphones from target, but actually I was buying an extra trip to ups to mail back the car seat cover and then someone else got to hold my money hostage while I waited for them to ‘process’ the return. So just know if you use this company, you will be punished for any mistakes they make. I finally received my refund over 2 weeks after the day I was supposed to receive headphones. *edit - I did contact your customer service through email because even when you received the item back I still was waiting on a refund.The email said they would issue a refund in 3-5 business days. And then when that didn’t happen, I spoke to target who said your policy was up to 10 business days. My point is, none of this was my fault. It’s not like I received headphones and then said “I really don’t like the look of these headphones, they’re ugly, I’m going to return them.” YOU SENT ME A BABY CARSEAT COVER. You sent me the wrong product, and the least you could have done was issue my refund the day the package arrived at your warehouse. My purpose for this review is to let people know of my experience. It was not pleasant, and if it were pleasant, I would still make a review. I tried to do it on Target.com but for some reason my review wasn’t approved.

Customer Experience Team' Absolutely fantastic. I recently bought a new fridge from amazon but on delivery it was badly damaged. Spreetail gave me a full refund and told me to discard the fridge. 10 out of 10 .

I rarely review products that were not acquired through vine purchases. I'm choosing to review this one because after I purchased this speaker, I researched the seller and viewed many negative reviews on their website. Upon reading some of those reviews, naturally I expected the worst upcoming experience in product purchasing. I happy to report that those expectations were not met and everything went smoothly from purchase to usage. (Although the next paragraph contains comments that/if they were negative, they could not be blamed on the seller/shipper of said product, unless they actually manufactured the product.) The sound quality of this speaker is excellent, and the bass is much deeper than the speaker (12" woofer) it has replaced. The quality of sound you get from this speaker is at a great price that's hard to be beat. The installation was very easy for me. Since I was replacing with the exact same size, removal of the old unit's mounting screws and connection wires was all that was needed. Replacement (new set) of the mounting screws was needed because the newer unit's mounting surface was 1/4 inch thicker but everything else fit right into place. Total removal and replacement time was less than 10 minutes. I give this speaker and seller 5+ stars. The speaker is great quality for a decent price. The seller gave an estimated delivery dates and it arrived in a timely manner. Both of those points exceeded my expectations and deserve a positive review from a customer that highlights their excellent work.

Not my favorite company. false advertising. Sells defective second hand crap sent in dilapidated boxes. Then refuses to refund based off of technicalities. But after persisting, the third time I tried, someone did apologize and refund my order, though I had threatened to contact the attorney general. More like 2.5 stars. But they resolved things faster than DHGate and Wish. The bar is low these days.

The best after sale service I have ever received. They were professional, courteous and a pleasure to deal with.