VIVEPORT Tracking Order Status

Misleading "Infinity" ads and poor/slow service are what you get with this company. I have been a member, off and on, for YEARS but run into several technical problems like purchasing VR software and their misleading infinity ads that offer a "free" title to subscribers (but they never put anything like "if you have been a previous subscriber this disqualifies you"). No, they wait, take your money and THEN tell you that you can't have the free title OR the refund when you cancel or sometimes they don't even tell you at all and let thier service just keep taking money out of your bank account while you're thinking it's cancelled (you know, because you asked them to AND because the "cancel" button doesn't work on the web page when you try it). Sure, they will say, "We are sorry for this misunderstanding....blah....blah....blah....but you never really get your money back or the free title that they're offering and, to top it off, their VIVE software isn't very "library" intuitive when it comes to trying to avoid redownloading software after you move it to another drive and reinstall. All around, these people just DO NOT CARE. It's all about them getting their money. Everything said here happened "exactly" as i have stated. Update: I made an account request and VIVE had the "nerve" to ask me to rate them and never emailed me to let me know if ANYTHING had been solved. Worst of the worst.