Vionic Tracking Order Status

Vionic's shoes look so nice and are supposed to be very supportive so you would think this is a quality company. It is not. The only way I could use more than one gift card on their website was to buy Vionic gift cards with my multiple gift cards. Since the boots I wanted were more than $150 I really wanted to pay for them partly with gift cards. I bought $100 in gift cards and paid the last $50 with a credit card. I received the boots and they were slightly uncomfortable, but I really loved them so I was torn and let them sit around for 2-3 weeks. Then the boots went on sale for $105. I called Vionic because I wondered if they would just give me the difference and if not I was going to return them as I was still within the 30 day window. I explained the situation and that I hadn't worn the boots yet. The customer service representative said that she could give me approximate $45 in store credit. Since I had paid for most of the purchase with gift cards, it had to be credit and not a refund. I figured this was better than nothing and accepted. She said it would take a couple of days to show up. I kept checking and when it hadn't shown up a week later, I inquired. The response I received was that the boots were marked down to $50 and that is what I paid so there was nothing they could do. I said, no that's not right, I paid $150. So the next person replies that they refunded my credit card the approximately $45. But they didn't do that either so I replied again. The next response was that that I had only paid $50 for the boots (again!). And last, they told me that the $100 gift cards were a "discount" and that they cannot refund to me more than the $50 I paid. This one has no logic whatsoever. In addition, most replies take several days. I have tried to call them once and was advised to go back to the email. I highly recommend that you think twice before buying expensive shoes directly from Vionic. I would recommend you order from Amazon where you don't have to deal with Vionic and could still return them if they don't work out. Or better yet, just don't let them have your money and find somewhere else, which is what I will be looking for.

MY Two PIT BULLS have been eating at my Vionic house shoes for three months, usually they an destroy a shoe in a day two max,great shoe just hope I will be able to get another pair some day the house shoe delivered all it promised , I just should have been more careful about where I left them.

I was so impressed with Vionic , I ordered my sandles before 5pm & they were on my doorstep by 1pm the next day . My sandals are lovely & stylish . I am wearing them in gradually as advised & truly hope they can help with my plantar facilitis .

Have many shoes from them and find service excellent and delivery quick.Very pleased with return today because I had kept my sandals for holiday last week but straps caused blisters.I obviously had worn them but had them longer than 30 Days.No problem for the return without cost❤️

Great sandals for my high arches and wide foot and very comfortable highly recommended