Vintage Foundry Tracking Order Status

This breaks my heart. A year ago, I ordered 2 pairs of boots from this company that were absolutely gorgeous. A little pricey, but clearly worth it. They arrived quickly and were well-packaged. In December of 22, I decided to order 2 more pairs, and this was a completely different experience. Pair A: these boots had decorative seams on them, and they were all fraying like the boots were super old. The size of the opening at the calf was not even the same on both boots. I couldn't even zip one of the boots. Pair B: the sole wasn't proper; there was a chunky seam that looked like it was already splitting. I've never seen anything like it. I contacted the company and after 2 emails, finally got a response about returning. I immediately sent the boots back. 10 days after they arrived back in their warehouse- still no refund. I had to contact them again. As soon as I contacted them, they issued the refund, but I'm sure I would still be waiting if I hadn't tracked them down. I'm on the fence about whether or not I will try to order again. I'm very disappointed as I thought I had found a great source for beautiful boots.

Cute ankle boots. Been looking for a pair like this that isn't $450. The price is great and the suede is beautiful. The thing I don't get is, the upper shoe is beautiful, but the the sole and heel is made of cheap slippery plastic material. It doesn't even feel like rubber as the description says. I'll keep it, but will have to be very careful wheRead more about review stating Cute bootsn walking on tile or flooring that doesn't have grip.. By the way, you can get extra discount, use "15SITEWIDE" at checout.

BEWARE! Do not purchase directly from this company Purchased three pairs of sandals from them and only two were sent. The third shoebox contained only paper. Contacted the company by email (no phone number to be found as others have stated) and this was there response: "We have confirmation from our team that the shoes were checked prior to shipping them. They have accounted that all the shoes were inside the box and all were complete." Ummm, really? I have asked for a manager to call me, but I have no hope of actually receiving a phone call. I wish I had read other reviews before purchasing. TERRIBLE CUSTOMER SERVICE!