Vinfolio Tracking Order Status

Great service, selection and price. Best mix of wines from all over the world!

I can’t get a hold of a person who works for you. Except email. Calls go to and stay on voicemail even during normal business hrs The Vinfolio mobile app has been Inoperable for years. Yet no one can give me a straight Answer on the status of this program! Now I reform to a excel spread sheet To manage my small inventory.

Halie is a marvelous addition to the customer service team. She is very responsive and RELIABLE: I can count on her to determine status of European orders and actually get back to me with information (a problem w/Vinfolio staff in the past). Vinfolio has always had great access to wines, but has a horrible website/tracking system -- making clients reliant on the customer service team.

Vinfolio offers great wine choices and competitive prices. The individual we work with knows us and recommends wines based on that knowledge. He also gives us opportunities to try new wines and champagnes. If there is ever a problem, they stand behind the sale and take steps necessary to fix the issue. We've been buying great wines from Vinfolio for over a decade.

You are doing most things fine, but sometimes the delay is much. I solicited help for the bottles I have in Prearrival and after some 10 days I have nothing yet.