Vincci Hotels Tracking Order Status

We stay at vincci plantation 4 times a year love the hotel the room we stay in is a top floor solarium villa. jacuzzi overlooking the sea , view fantastic can’t wait to go back.

Just spent 3 weeks at the Vincci Aleysa, Benalmadena. The holiday package cost me around £4000 for room and breakfast. Not cheap! The hotel's website states that there is free parking available. Prior to my holiday, I emailed the hotel to say that I wanted to take advantage of the free parking for my hire car. The email was delivered OK but I did not receive a reply. When I arrived for my holiday I was told that I would have to pay 315 Euros to park my car as it was free only if I booked direct with the hotel whereas my holiday was booked through British Airways. I protested and said that they should have replied to my email to explain this but the duty manager was having none of it. They were under no obligation to reply she said. This spoiled the start of my holiday as I was quite angry. It seems that Spain has a different ethos when it comes to fair play. She eventually offered to reduce the cost by 50% but I still believe that I should not have had to pay anything. I have sent emails to Carlos Calero (General Manager) and Raul Alvarez (Sales Director) at Vincci Head Office but they have been ignored. The hotel is nice but they are unethical and greedy.

La limpieza brillaba por su ausencia, pero el buffet del restaurante era magnífico.

Me he alojado en este hotel 1 vez y puedo decir que estoy muy contento con mi elección. El personal era servicial y puntual y se encargaba de todo. Sólo puedo darle 5 estrellas en este sitio ya que me encantaría volver al hotel de nuevo. Lo recomiendo

La Plantation hotel in Costa Adeje Tenerife is a great place. Been there three times now and would go nowhere else in this area. Not too big or small, friendly staff, very clean, great food in restaurants and nicely placed within 10 min walk to beach but also in a quiet spot. Great sunset views and from restaurant also. Spa is lovely and can recommend the massages, really sorted a calf pain I had this time. Definitely the 5* it claims. Thanks.