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ViLayer Rating

TrustScore 5 out of 55Reviews 453453

Last ViLayer Reviews from Trustpilot

B man
Ok experience

Overall I had an ok experience with this company but I do know how to run my own server and didn't really need that much support. My server was down more than you would expect it to be and the customer service was slow at best.

Alex R
My Vilayer Review

1st CoD2.Chicago server - The server was good but the location was inaccurate. We ran a IP lookup, turned out to be in Kansas City. Two months of support and Vilayer never resolved the issue. I decided to purchase a 2nd server hoping it would be Chicago, luckily choosing the same options at checkout as the previous server - Everything turned out great. After closing the 1st CoD2 server and continue the 2nd CoD2 I decided to order a CoD4 server on April 7, 2021 - The server has not been setup yet (Currently 4/20/21), the support team has provided 0 responses, now I am in the process with a dispute for Paypal. Overall I give Vilayer a 2/5 because the one CoD2 server I had out of was great. Vilayer has the worse customer service, horrible response time and I would recommend even though prices sound reasonable, steer clear of Vilayer to avoid any headaches.

Nathan Turner
Response times are terrible, avoid at all costs

It is impossible to actually get hold of any support staff from this company. I submitted a ticket asking for a refund for my service, which I never received a response to. Any tickets I opened were never actually answered, and just kept being auto closed after a couple of days. I tried emergency tickets (which they claim is 24/7 support) and complaints, but I never received a response to those either. I've tried to be patient with this company but since I cannot get a response from them I'm more than likely going to be submitting a PayPal dispute now to get my money back. Unless this company drastically improves, I would avoid them at all costs.

Paul
best server hoster i've used to date

I was looking for a server host that was affordable and easy to use UI. And boy, did I find that! This server hosting is amazing.

Jack Ward
Very good server!

Very good server specs its lag is at a minimum and connecting to it is surprisingly fast an easy very rarely lags (almost never) one of the (if not the) best server ive used

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