Viavito Tracking Order Status

Recently bought a Viavito rowing machine wish I hadn’t now Only done about 40,000 metres on it already getting a massive squeaking from the aluminium frame when the saddle goes backwards and forwards Viavito have sent me out a replacement saddle and frame but still got the same squeaking noise when I use it From my experience you buy cheap you buy again Stay away from this brand and splash out that’s what I wish I had done

I had a problem with my crank and pedal after a couple of years of use. The customer service i experienced was superb. They sorted out the problem very quickly and free of charge. Can not fault them at all and would recomend.

I bought a Luna run treadmill. It is well designed and importantly for me folds up to a very small footprint. It does everything I want it too. The speeds are good and the motorised incline is great. The there are some design problems, it could do with bluetooth, and the screen is a bit basic and 1990s looking. I had a few small problems with the treadmill but Viavito customer services were great and sorted them.

The good thing was that we found their customer service great; the less good thing was that their Onyx folding exercise bike, while being a very pretty, very easy to use and very compact folding exercise bike, required all the customer service they had ... three bikes - the original and two replacements - broke, the last two within a month or so (the first one lasted nearly a year). So, despite a nice design which suited us well, ultimately, it's maybe not well enough made to deal with a daily 15km. Sad!

I ordered some 1” weights from another website (iron strength, don’t use these guys). No indication they didn’t have stock, got an email saying delivery will be up to 14 days. 14 days came and went, no emails, no delivery, nothing. Asked for a refund, told it could be 10 days, but read their trustpilot, it sounds like I’ll be in a fight to get my money back. Now then, ordered 1” weights from Viavito on a Wednesday evening. They showed as in stock. They were dispatched on the Thursday and delivered to my house Friday lunchtime. Now that’s what I call a good service. Genuinely couldn’t ask for better at the moment! Good price as well, much cheaper than eBay or Facebook sellers who are trying to rip everyone off. I got 40kg of weights for £95 including next day delivery. Beat that if you can.