Viagogo Tracking Order Status

I recently purchased 2 tickets for a Chamiponsleague football match. Although I worried a lot, due to bad reviews, all went well. The customer service is responsive, patient and helpful. I wished I had recieved the tickets earlier or I was given a reason, why such a late delivery, but this is my only negative observation. They arrieved in time and I have no complaints. I am wondering if all these negative reviews are legit, since everybody can add a review - you do not recieve a link to fill a review afer the event of your purchase and I had to search on my own to give this opinion. Because I think Viagogo deserves thumbs up!

After ordering Michael Buble tickets and reading the reviews I was very skeptical but everything was first class,the tickets arrived on time and even rang the venue to see if the were valid,so easy to get in the venue and had really good seats,was still uneasy about the tickets until the show started but everything was absolutely fine.Fantastic concert.

I recently purchased tickets to an event in London. I bought these tickets on the understanding they were seats. However when the tickets were available to print it was clear that they were for standing only. I'm 74 and just not able to stand for the length of time required. Viagogo were brilliant. After chatting to a couple of very helpful people I eventually talked to Emil and he agreed with me, that I had been mislead by the wording on the receipt I received after buying the tickets. He sorted it all out for me and I was reimbursed in full by viagogo within a couple of days. I managed to get a couple of seated tickets and had the best evening ever. So a big thankyou Viagogo and Emil

I was apprehensive as I read the reviews after paying for the tickets but they were down loaded within minutes of paying great seats fir Duran duran 40 % off the face value sorry for those who have had a bad experience 😕

I have used Viagogo on 3 occasions and I have to say all have been a FIVE Star experience. I first bought tickets on Viagogo in 2016 to attend a Eurocup match in Paris, France. I received the tickets via mail about 2 weeks before the match and the tickets were valid tickets. Fast forward to my 2 most recent experiences. I bought Champions League Hospitality tickets to Chelsea/Real Madrid. I received the tickets about 1 week via email and the tickets were valid and we had a great time. I also bought Hospitality tickets to Chelsea/Brentford and attended the game just last evening. I have had nothing but positive experiences with this company so it is very shocking to me to read all the negative reviews about people saying ... don't trust them, or the company is a scam. My advice would be to use this company for high end sport experiences. That is what I have always used them for and have has 3 positive experiences and one like I previously mentioned dating back to the 2016 Eurocup that was held in France.