VETTA Tracking Order Status

I wanted to love this company and the clothing that I purchased from them. They are known as a sustainable brand, the clothing is made in the USA, and the styles are so chic! I eyed a couple of specific products for at least a year before I decided to make my purchase. A significant downside is that they do not allow customer reviews on their website, so that made my purchase decision more difficult. When I initially received my purchase, I was impressed by the quality and the multi-wear options of what I purchased. But the material was recycled polyester, and I just couldn't get past the horrible feel of the fabric. So, I followed their return process by sending them back within 30 days. It seemed straightforward and easy enough. But then I was stunned when they sent the products back to me saying that they failed their return inspection. It was completely ridiculous as they said the clothing had stains (they did not, I even sent photos back to document that) and an odor (nothing other than the horrible plastic smell from the chemical cocktail of fake polyester). Customer service initially ignored my communication attempts to resolve this. It was only after I pursued a refund through my bank that they got back to me to say that they had changed their mind and decided to process my return. Needless to say, they've lost a customer over this unfortunate experience. I do like that they offer some options with natural fabrics, and again, there is a lot to love about the company on paper-- but after this experience, I will not be shopping with them again. I also find it highly suspect whenever brands don't allow product reviews on their website. I hope Vetta can work on their customer service and change this practice as well.

I ordered one shirt. I thought it was beautiful and well made however it was too big. And when I went to return I had to pay an $8 handling fee. Just wanted to let you know returns are not free.

I've purchased a few items from Vetta and really have enjoyed them. That said, I am probably going to stop shopping from them after a recent customer service experience. I purchased some sale items I found on the website. Before I ordered, I double-checked the returns page. It says that I could return the items for store credit.So I purchased items - two of which didn't fit and were of horrible quality. I reached out to return them and Vetta told me they had no return policy. I sent them a link to the FAQ page I had on file. They didn't respond. Three days later, I went back to the email I sent them and the link I had sent them to the FAQ had been deactivated. I realize that page was an error on their part - they've clearly updated the page and removed it since I sent it to them. They did not respond to my question. I get they're a small business, but it's not the consumer's job to clean up after their mistakes. I'll adjust this review if I get a response, but honestly, my expectations are low.

I did keep a few of the items I ordered (would recommend sizing down for sure!) I'm a little skeptical of the pieces I have kept since they don't seem as high of quality as I expected and from what others are saying they don't hold up well over time/washing. Mostly my complaint lies with the fabric- Tencel. The midi dress I ordered came folded in a plastic package and was full of wrinkles. Tencel is supposed to be pretty wrinkle resistant but strangely this was the opposite. It said it could be ironed so I carefully ironed on low and then on medium for about half an hour at least on one specific wrinkle and no matter what I tried it WOULDN'T come out! I couldn't believe a wrinkle would be so stubborn. I never did get it out and the dress was covered in them so I sent it back. I won't buy anything of that material now. I really wanted to like this brand because I want to support a greener and more ethical clothing industry but I can't spend over 125 bucks on a permanently wrinkly dress. Does not look like the smooth dress they show in advertising.

I have been following VETTA for a while and finally decided to take the plunge and purchase a whole 5 piece capsule, and let me tell you I was blown away! Every piece was so thoughtfully designed, and the quality feels amazing. Most sustainable brands are selling the same quality products for 2-3x the cost. VETTA is definitely worth the value. I had a little trouble recreating a few of the ways to wear with one of the dresses that I bought, and the customer service team was amazing and even sent me a video with steps on how to wear the dress. I have been wearing my pieces on repeat, and will definitely be coming back to purchase more.