Vet Depot Tracking Order Status

Great service!!!!!!!!!!!!!!!!!!!!!!. Very recommended.

Communications are really bad with this place. I placed an order for three different items and never received anything and had to call them to find out why. Nobody ever called me to tell me that my vet did not approve two of my items. I was on an autoship for an item that didn't need to be vet approved and they never sent it out after the initial order. When I called to find out what was going on, the rep said she would get it sent out right away but a month later it never came. Tried calling back for several days and a voice message said they were experiencing technical difficulties, and that went on for a few days. When I sent an email over a month ago, I never received a response. Today I get an email saying that my item has shipped., apparently that was the autoship which I needed every month and not every 4 months. Finally had to just cancel and give up on them. I definitely wouldn't recommend if you need medicine for your pets on a regular basis.

Good and unique products

Good luck getting a real person to talk to on the phone. I tried to call in 2 refills and was directed to leave a message or email them. I did both and it took 4 days to get a reply.

At the end of completing my order, there was a note stating " Pet 15 (Multiple coupon codes can't be combined or added to autoship orders)." I did not choose autoship and called the 800 to address this. They immediately have a recording saying they are assisting other customers, but do not give you the option to wait for the next customer service rep. You have the choice of leaving a message or emailing them. I am offended by this. If you can take my money, you should be able to speak with me about any issues I have. Why post a customer service # if you are not going to allow customers to speak with someone. I redialed that # for half an hour and did not get an answer.