Vessi Tracking Order Status

After following the instructions about size on the web page I ordered shoes from Vessi's. After wearing them around the house for a few days I went out in them just once to see how they were . They were way to narrow and not wide fitting as stated. I tried to return them to be told after sending in photos that they "didn't meet the criteria for return" I don't know why,

Vessi has terrible in-store customer service and has claims that are false (such as having a wide toe box on their site). I purchased the wrong size online and was guaranteed in-store exchamges/returns. The retail employees didn't want to honour that. After wearing the shoes for a couple weeks, realized that my toes were getting pinched. Now I have to throw away the shoes after only 1 month of use. Thanks, Vessi!

Having seen so many Vessi ads on Instagram for the past year or so, I finally took the plunge and purchased my first pair of Weekend shoes. I ended up buying the wrong size (the last Lunar New Year Red shoes they had), and the exchange process was absolutely painless. For the record, I think that Vessi sizing is accurate and for wider feet like mine, the Weekend shoe is best. Each customer service rep I chatted with virtually (for different reasons) was very helpful, and I was able to get the correct shoe size (in Light Sage) in no time. So far, so good. Yes, the shoes are indeed waterproof, and are quite possibly the most comfortable shoes I've ever owned. I am NOT a shoe guy, and don't spend much on shoes (usually $75 or less for a pair) other than my Blundstones, which I love. If my Vessis last a year of frequent wear without losing their waterproofing or level of comfort, it will have been money very well spent. I'll be buying another pair very soon.

I love the look and fit my Vessi weekend shoes that I purchased in white. I just want to warn others though that if you buy these in white, they get dirty very quickly and are difficult to clean. Even though they say on the website that their shoes are machine washable, I found that after only 10 days of wear, the machine washing did not get them clean and I’m going to have to throw them away already. Customer service’s advice was to clean them “sooner rather than later when they are dirty” and scrub them with a brush with baking soda and vinegar, etc. Disappointing and that is not really, the same thing as promoting yourself as easily machine washable. So if you’re considering these shoes, I would not recommend any white ones.

I can honestly rave about the service provided by Vessi Footwear. I have had several text conversations with Vessi's online agents, and every time, I come away smiling. Most recently, I needed help with some exchanges I needed to make due to ordering the wrong size, and the agent was very helpful and understanding. The exchange process, all done online, was very easy to navigate. Kudos to Vessi. I only wish you had a pair of shoes that is truly a narrow fit. I recently bought the SOHO, and it is much too wide for my feet. KUDOS to everyone at Vessi Footwear—keep up the great work. I highly recommend Vessis to everyone I know.