Vertagear Tracking Order Status

Love my chair and spend a lot of hours in it for work, so was bummed when the arm fell off and I couldn't figure out how to get it back together. Emailed customer support for instructions on how to repair and they immediately sent me out a whole new arm to bolt on. Quick and easy. Super happy. Communication with them was very efficient.

I see a lot of negative reviews. At first I was not happy with this company because the order process was sketchy with the website being weirdly formatted; not loading correctly and they were hard to get in contact with. It did take quite a while to get the chair but overall it has been comfortable and easy to put together. My arm rest did recently become loose and about to fall off but after contacting them with warranty and the required fields they sent me a new part fairly quickly free of charge. The seat material does also seem to tare easily. Maybe if I was a bigger and heavier person I would have more issues but for me it has been great.

Received my chair with a small cut in the back rest and one of the armrests didn't work at all. Contacted customer service, sent a few pictures, and they immediately began the replacement process. Best customer experience I've ever had. Jimin was an amazing help, and deserves great praise! Got both parts replaced with no hassle. The 1 star reviews are obviously paid for by competitors, because there's no way they're true.

The product's packaging was the most impressive I've experienced. Very user-friendly and protective. I contacted support to replace a single screw that I had an issue with and within 2 minutes of landing on the website I had a confirmation that the replacement part was shipping that day. It arrived very quickly and an agent followed up to check in if everything was ok. Definitely a fan of my experience.

The gas lift on my chair started randomly deflating after about 15 months of use. Luckily, the replacement process was swift, easy, and free, since I was still under warranty.