Versadesk Tracking Order Status

Where to even begin... I had given three stars until I got the email that said my review was live and it wasn't. I'm submitting this directly on Trustpilot rather than the link Versadesk sent me. That means, all of the images I uploaded aren't visible wherever it says "(see image below)." First off, I ordered and am reviewing the Micro Power Desk Riser - Single. I have to say that I was initially excited to find this item on Amazon because it was just what I needed. I went directly to the Versadesk website from there and found (what I thought was) a good deal on it, $149.00. Unfortunately, that's about where all of the good vibes end. 15 May 2024 - Item ordered. After completing my purchase online, I received... nothing. Every online/e-commerce purchase I have ever made has sent me a confirmation email that verifies my order has been received. Not so with Versadesk. 17 May 2024 - Dispute lodged. I gave the unknown status a couple of days figuring wires got crossed. When there was still no communication, I filed a dispute with my payment provider. What was I supposed to think? After all, my money went to them, but I didn't hear anything in return. 20 May 2024 - Versadesk responds. The first email at 9:42am states, "We're on it" and "We're pulling your order." The second email at 9:44am states, "We're building your order" and "As soon as we double-check your order for quality and accuracy, we will shoot you another email!" 21 May 2024 - Versadesk didn't send me an email, I received shipping information from UPS MyChoice. 24 May 2024 - Item arrives. I'll give five stars for their packaging, that's it. I hate to say it, but the quality I was expecting just wasn't there. The power cords are mismatched (see image - the image shows mismatched cords, a straight line with a plastic lock that's useless because what it connects to is an elbow), the post is misaligned by a degree or two in relation to the mount (see image - the image shows a level picture on my wall while the monitor on the riser is off kilter), and the rising segment of the stand impacts with the motor housing attached to the base (see image - there are flecks of plastic where the two rub against each other each time the riser is lowered). To be honest, I'd say it's probably worth the $149.00 I paid for it, but not one cent more. Heaven forbid the riser fails, I'd hate to test the warranty service out. Other than that, I'd say steer clear.

This would be a one star review except I did, finally, get all the parts to set up my desk. Absolutely no thanks to anyone I talked to EXCEPT for one sales agent. It took 3 shipments, 4 months and hours and hours of phone calls (where they mostly implied that I was an idiot and couldn't measure) for them to listen to me about parts missing, or not lining up right. I like the desk now that I finally have everything but don't trust them or their warranty at all after this mess so I sure hope it lasts. I was trying to support an American company that stood by their product, but they obviously don't care. What a headache.

UPDATE (8/1) - Someone finally reached out and took care of my order. Thank you versa desk for your hard work, acknowledgement of the error, and your efforts to resolve this matter asap. ------- Similar to another review I can actually copy paste most of it for accurate of a review it was. So, I am adding mine. When I ordered, site said 10-15 days for delivery, however, my order placed on June 11th still has no ship date! Several attempts to contact went unanswered. Phone calls would not go through, chat was always unavailable and emails would go unanswered. As of writing (7/31), still no reply from company regarding this desk

I had the opportunity to work with Louie Ortiz through the ordering process of Foundry Bench Corner Desk. He was great to work with, he was able to get the order sent to the warehouse to be pulled within 1 week of ordering. However, it was not mentioned that it was going to take 5 weeks to be processed through the warehouse then to be shipped. Shipping time was fine (10 days) as this was outside their control, rather the shipping company's responsibility. Overall, I'm satisfied with the quality of the desk so far. It seems to meet my needs for putting A/V equipment on for a classroom environment.

On January 29th, 2023 I purchased the PowerLift Corner Standing Desk along with accessories and a walk pad. Purchase came up to $2,680.69. Couple of days later I received an email from Versa Desk telling me "we are pulling your order 533238 right now!" On the 13th of March I received an email stating my items have shipped. My order had a hiccup and Eddie was awesome at listening to my concerns and helping make the order right. I've received my to replacement pieces and they are gorgeous. I'm back to being excited about my desk and all the things I purchased. Can't wait to use my desk this weekend.