Veriato Tracking Order Status

These people stole $1800 from our business by selling us a product that didn't work. They brought on their "head engineer" and he spent over 4 hours trying to make it work before hanging up because he was now off work. I called back and the next support agent did practically the same thing with no results. When I asked for my money back because they couldn't even install it on our computers, they blamed it on one of my test computers not being on the network (They told me to use it) then stole my $1800. TLDR; Veriato is a major Scam, do not trust them with any amount of money.

We started installing this software on the computers for our 100 employees. In every case, it caused their computers to crash, and or lose significant performance. We tried working with their tech support to no avail. We have not been able to use it at all and they will not refund our money. Stay away!

Looks like Veriato outsource their support services and the service has been downgraded. Before when you call the support they will transfer your call in a few minutes. Now you have to wait for a call back. Sometime they may call or email after a day later. Never able to talk a support after open tickets in the last few time. Searching for a replacement to switch their product. Very bad services.

We purchased the Veriato 360 and followed their instruction to build the server with Veriato 360 and the database in a single server. After a few months, data stopped capturing and we contacted their support but they just a reply us once a day so it took over a week at least to work on the issue. We spent days with their support and then they told us the problem was that we have Veriato 360 and database on the same server. We built two new servers one for Veriato 360 and one for the database but the problem still exists. We filed a complaint to the sales rep but he just ignored me and never replies to us. We have no option except looking for an alternative. In summary, never purchase this product. I don't want to disclose my client's name here but the Veriato ticket number is 11633 which was created on 3/19.

We are running Windows Server 2012 and after constant trying and failing we are able to say confidently that you should not buy their software or anything they or Capterra makes We spent over 9 hours trying to get their program to work, and even their head "engineer" couldn't figure out how to turn off Windows defender. When we asked for a refund of our $1800 we paid, they tried to tell me that it was our fault that the machines could not have the software installed because I was not connected to the domain (This was their excuse even though they tried on three other computers that ALL were connected to the domain. Stay far away from Veriato, they are scammers, their product is not working, and their support team doesn't even know how to install their own software anymore.