VASHI Tracking Order Status

From initial design to delivery every step is as smooth as can be, making the entire experience enjoyable. We took our wedding rings and my engagement ring for our complementary care and engraving service. The rings have always been beautiful and great quality, as has Vashi's service. Overall, really pleasant experience with the staff and the products too - would recommend! 😍

Top tier and truly personal customer service. The staff are extremely friendly and made the experience of purchasing an engagement ring a very personal and engaging experience. Great customer aftercare and service every time.

Positive: The staff in the Covent Garden shop have always been very nice and apologetic. Negative: A few weeks after buying two wedding bands I received an email asking me to set up an appointment to collect them. When I arrived to the shop only one of them was available. As you can imagine I was NOT happy at all. After a few investigations staff in the shop told me that the other ring was still being worked on and that they made a mistake when contacted me as only one was available, however they were initially not even sure which of the two rings I had received!! Fortunately a week later I got the second ring, as it was still not completed they allowed me to change the finishing (from polished to brushed). Three months later I went to get the rings engraved. Keeping the story short... the engraving machine was not calibrated correctly, or it was broken, and the dates on the rings looked blurry and had some weird gaps (similar effect to when a printer is running out of ink). I was told they didn't know how long it would take to fix the engraving machine and so we left the rings in the store as the engraving needs to be removed and done correctly (we are not really in a hurry but I really hope this problem is resolved in one or two weeks). I really hope that these two incidents that I experienced are very rare cases, and that I was just the unfortunate customer that I got problems in the two steps (purchase and engraving) of the process. As it stands, I am afraid I wouldn't be able to recommend them, even less if you have a tight deadline.

We bought a beautiful engagement ring from Vashi Covent Garden in December 2022. The whole experience was wonderful from beginning to end. Louis was incredibly kind, attentive, and helpful - when we walked into the shop he patiently showed us lots of different rings and listened to our likes and dislikes. He helped us find the perfect ring and is a great part of our engagement story! Even better that the ring arrived weeks ahead of schedule and allowed us to get engaged just before Christmas. We can't wait to go back and work with Louis again to find our perfect wedding rings.

We had a great experience in the covent garden store choosing our wedding rings. The in-store team were lovely, and were happy to spend time helping us pick our rings even though we turned up without an appointment. Roberta was amazing and made the experience lots of fun, the champagne was great too!