VAPEMATE Tracking Order Status

I've been using Vapemate for about 4-5 years now, and have never been let down. If ever things don't go to plan, customer service has always resolved the issue swiftly. On my most recent order, one of the e-liquids was out of stock, and Stacey from customer service sent me 2 bottles of the requested replacement flavour instead of 1, which was very welcome and much appreciated.

Have shopped with this company for years and had excellent and swift service. Had a small issue recently with a particular product but Stacey resolved it and I will continue to buy my products from Vapemate. Communication is key, and if you let them know, they will respond and resolve.

Vapemate service declined quite a bit in 2021, I was about to give up and go somewhere else, however things seem to be back to normal now. All of my recent orders have been received promptly and when I had an issue customer services resolved it immediately.

Had a small issue with an order stating as cancelled but sorted within one simple phone call. Spoke to an advisor who informed me of the fact they were having to move site very quickly due to issues with the local council. Anyway amazing and friendly service. I’ve been using vapemate for years and will continue to do so!

There have been some troubles at Vapemate for a little while now. However, that seems to be down to them shifting offices, warehouse, owners etc. They've righted their wrongs and are looking to return back to the respectable company that I've used for years. Which is nice to know.