Value City Furniture Tracking Order Status

Update 10/25/24. Would be a 5, if not for the drama on Wednesday. They brought out the sectional today. It was a seemless delivery and we are, so far, happy with the furniture. Pretty decent effort to turn it around...and in an imperfect world, I am surprised and impressed that I have furniture in my living room before Nov 6th. Original 10/23/24 Promised delivery of a 9 piece sectional for today, October 23rd 2024. Received a phone call yesterday saying it's out of stock and wouldn't be delivered until the first week of November. Okay. SO, obviously, I did not prepare the room by removing the furniture and shampooing the carpet. This morning received a text with a link showing Manuel would be delivering between 11:05 and 11:35 a.m. this morning. PANIC! Now what? Okay it's 7:30 rush to remove furniture; rush to shampoo carpet! Success! Check the link again, still says Manuel will be here between 11:05 and 11:35; great! About 5 minutes ago, I check the link again to see if there were any updates on times. WHAT! Order not found? Now I owe back 2 hours of time to work because I had to rush and prepare everything AND no furniture to sit on till November! No Bueno! Not good Value City! Maybe I should cancel?

I like Value City Furniture because I had an ocean couch from there it was good it was comfortable it was very nice and it lasted for a good long time until the day I had to move away and I gave it to a friend of mine upstairs where I lived however the drivers who bought it that day were very professional very courteous very nice never had a problem with them we'll gladly go back and do business with them again

I recently had the pleasure of working with Rocco, at Value City in Downers Grove, IL. Rocco is Amazing! He is Extremely Professional, Friendly and his Design Ideas are over the top Incredible! I described my "Theme Ideas" to him, and he Ran with it, showing me various options, ideas etc. Rocco made every step of my experience, Fun and Seamless! Thank You so very much Rocco!

Lynn Haven branch Sondra, Kathy, Kim and Marie ..amazing team. Resolved issue with damaged delivery and are so nice and helpful. I will definitely be back for more furniture

Customer service from the team in Charlotte/Matthews: 5 stars The customer service team kept sending me replacements because the furniture would arrive broken! Quality of furniture: 0 stars. The bed I ordered arrived broken (on the truck) FOUR times before I finally got one that wasn't broken on delivery. It then didn't survive a single move I made. I'm not hard on my furniture and I take care of my things. A dresser I had from the Swedish store for literally 15 years was better quality.