Vacation Rental Pros Tracking Order Status

I took a boat tour, and it was overcrowded and uncomfortable. The boat was packed with tourists, leaving little space to move around or enjoy the views. The commentary was difficult to hear over the noise of the crowd, and the guide's attempts to provide information were drowned out. The promised "exclusive" experiences were non-existent, and the overall experience felt rushed and impersonal. I would not recommend this tour if you're looking for a relaxing or informative boat trip.

Resort Rental Pros is who I'm reviewing, not sure if Vacation Rental Pros is affiliated. After booking a 2br unit for Wyndham in Sevierville TN for July 30th and 31st through VRBO I decided I would look up the company's reviews. After doing so I thought.. fml I've been duped! I called them the next day and a woman answered immediately which was a good sign. I asked if they sent out a reservation number since I've stayed at Wyndham properties countless times. She said I'd receive a confirmation number within 48 hours of arrival which had me confused and not feeling all that great about choosing them. A few hours later I received an official email from Wyndham confirming my stay. So unless they 'un-reserve' my reservation I should be good to go! I will update this if any thing changes.

I gave them two stars instead of one because the staff was always polite friendly and seemed to be helpful, although there were numerous times when they said someone would come to fix the problem I was having and no one came. The other issue is that the rental I had through them had multiple issues so I requested a partial refund. They emailed me a form to sign using my iPhone and I have sent it back three different times and keep getting an email saying it didn’t work and I need to do it again. Meanwhile there’s an expiration date on the refund offer that is rapidly approaching, this whole process has been extremely frustrating and unprofessional.

I have used Vacation Rental Pros 3 times and always had an excellent experience. We stay in Panama City and the condo is always in perfect shape and just what my family of 10 needs! They are always nice when I call and always resolve my issue! Their condos are the cheapest I have found for where we stay. I plan on using this company every year! Great customer service!

Sadly, the property we rented at 12 Port-A-Prince in Shipyard on Hilton Head Island from these people was the worst experience we have dealt with in the many years we have been coming down here. We rented the house for 10 days and paid extra to have the pool heated. After a long drive from New York, we were hoping to enjoy the pool and some wine, but that was not to be. There was a sign saying not to use the pool for 24 hours due to the chemicals that were put in there. From there the nightmare continued and we needed the wine! Upon entering the house we found damage, ranging from minor to mid- major, to dirty appliances, and a general look of a very run down house. Broken blinds on the windows, dividers on the windows falling off, no screens on the sliding glass doors, soiled bed linens and blankets, stinky shoes hanging from an air conditioning vent, gouges out of the hardwood floor, a leaky refrigerator causing the floor to heave in spots, no ice maker, no covered garbage can in the kitchen or any bathrooms and the best... the refrigerator in the garage full of rotting food. I made the call to the rental agency and started to list all the issues when the young lady said she would come out and see, which she did. She seemed completely unimpressed with the many issues we pointed out. Here I will add the only bright spot dealing with these people. Their Maintenance staff tried their best to fix what they could and apologized for what they could not due to " financial issues". We made the best of it as we could and then ...back to the pool. Absolutely filthy with dirt and green slime. Again the young lady from VRP seemed unimpressed and we did the best we could cleaning it until the pool people came again, 3 days before we left for home. We actually spent very little time in the pool, instead visiting with family members and using their's. We were supposed to be "compensated" for our issues but so far have seen nothing. I wish I could attach some photos lest you think I exaggerate. We obviously will never do business with this company again and I hope you think twice before you rent this property. VERY VERY poor customer service! (The 2nd star is for the Maintenance people only)