V Moda Tracking Order Status

Sound ok but faux leather material peels off after awhile and stitching on earcups fell apart, dodgy connection with the 3.5 jack lead sockets if using alternate longer lead.

I ask for spare parts to repair my my Headphones (M100) that I bought in 2015. After I send them a short description and two images showing the defect parts, all they needed was my address to send me the parts for free inclusive delivery from US to EU. That is one of the best customer supports I ever had! The repair was easy and the Headphones are now as good as new.

I had my V-Moda M100 Master headphones for almost 2 years. The screws on the sides have fallen off due to extensive fall damage and the hinge itself has become loose; everything else still worked, but it was not as comfortable as before. Since it still had warranty, I contacted V-Moda and Erik Massie replied, saying that they could send me replacement parts for a DIY fix, at no cost, but I declined, as I had no confidence to repair them myself so I decided to mail my headphones to them for repair; along with the warranty form and proof of purchase, I also left a note with them, requesting if they could ship my headphones back to me with DIY replacement parts after they repair them, in case they break down again in the future. After 29 days, I got a package from them and to my surprise, it was a brand new set (same model, slightly different design), and it also came with a free set of XL cushions! I'm lovin' it! Edit: 2 weeks after, I received a small parcel from V-Moda. To my surprise, it was the DIY replacement parts that they offered!

I've been a customer of V-Moda for over 12 years, during which I've had 5 or 6 pairs of over the ear headphones from them. I originally purchased them because of their reputation as durable high end headphones with excellent customer service. This was my experience for about 5 years, which is about how long the first pair lasted. In the time since their quality control and customer service has only gotten worse. It isn't unusual to order a pair of headphones and find that the first pair delivered quickly break. V-Moda has been good about replacing these, but once the initial 1 year warranty is up they won't even respond to emails. At this point you shouldn't expect them to last longer than 1-3 years/pair and, at the price point their sold at, this is really not enough.

Just checked in to see some reviews. And there was a lot of bad ones. Sound is amazing, they fit well. I look forward to some more battery capacity sine I have the V-moda crossfade wireless. Still I never experienced they emptied too fast.. A couple of screws need tightening so I will buy appropriate screwdriver for that. Was it hex 1,5 mm. Think so. Well they are great and I look forward to the 3 version. More battery usb c faster charging. NIce upgrade.