USCutter Tracking Order Status

i bought an mh 871 it came with the vynal master cut I did the upgrade to DSR found out that there is expert is what I needed so i didn't let anymore payments go thru because of this they tell me that I can't use my original software anymore so they have effectively screwed me out of $350 since i can no longer use my plotter of my original software. this is something that should be explained before you upgrade. and i keep getting the run around from uscutter they tell me i need to get ahold of Future corp and they say to get ahold of uscutter. so they have now shut down my business because i cant send anything to be aproved by the customer or us my software

I ordered a case of 36 mugs Shipping to Hawaii was only $26.00 A competitive company wanted to charge $145.00 for shipping. I got my order in 5 days via UPS, with a holiday in the middle of the 5 days. Three mugs were broken, I contacted Michael at the Redmond office. No hassle and gave me a $15.00 credit. The rest of the mugs were perfect for my project

I was having problems with my software Sure cuts a lot after purchasing a new computer and trying all week to load Vol. 4. I called tech support and Peter was so helpful, patient and kind. Resolved my issues very promptly. Thanks so much Peter for helping me, I truly appreciate it!!

I bought a Swing Heat Press from them, and it works great, but the head is loose and rotates more than it needs to. I bought a special tool to tighten it, but it keeps coming loose. So now I have to use an oven mitt to make the head stay in place when pressing shirts. I also bought the Laserpoint3 Cutter ($600) from them. The first one was obviously used. The screen was broken and the stand was scratched and dinged up. I sent it back and got a new one about a month later. The new one was also obviously used. It had spray paint inside the box it arrived in, and sticky residue from previous stickers all over it. Also, the blade would not move correctly. They overnighted me some parts to fix it myself, but the overall experience was ridiculous. A huge hassle for $600. There's no excuse for why they couldn't just send me a brand new cutter. Customer Service was very good, but I Won't buy anything from them again.

Do not buy from this company. Their customer service is a complete waste of time & will only frustrate you further if you encounter an issue with your order. I received a damaged item on 2/14/19. I contacted them that same morning & was told a replacement would be sent out. A business day later finally received an email confirming that my replacement was shipped TO THE WRONG ADDRESS. I don't know why they wouldn't have just sent it to the same address as the original order, I never made any indication that I was ever at a different location. I called to have this changed & waited on hold for over 20 mins to talk to someone. I finally got someone & let them know that it was going to the wrong address & was told that this already shipped out & they would ship another replacement to the correct address. I never received any further confirmation that a new item was ever sent out. I sent an email on 2/16/19 asking for confirmation. I know this was Saturday, but I expected them to atleast reply by Monday 2/18/19. I emailed again yesterday 2/18/19 & still never got a reply. I ended up calling & after waiting on hold for about 20 mins, I finally got someone & explained the situation again after they claimed they had no info about my order going to the wrong address. I was then put on hold for another 10 mins while she looked into this for me. She came back & asked which order this was about & as I was telling her it was a replacement I hear "Thank you for calling US Cutter" & she hung up. Are you kidding me? I called again & asked to speak with a manager. After explaining my situation & telling the operator numerous time to please transfer me to a manager, I was finally put in touch with Greg who I wasn't sure if he was a manager or not. Greg told me that they contacted UPS & had the shipment changed to the correct address & this wouldn't take place until the shipment actually moved. The shipment has been moving since Friday night & there was no change made until I called to confirm that a replacement was sent. This reflects so in the tracking as well. I asked to speak with a higher level manager & was told that someone would contact me when their schedule allows. Now I have to wait another business day for something that should have been here yesterday. It's due to arrive on 2/20/19, a full 6 days after contacting them about the damage. I will never buy from this company ever again. At the very least it would have been nice to refund the shipping DUE TO YOUR MISTAKE. Please don't buy anything from this joke of a company.