US-Mattress Tracking Order Status

I bought at store previously and had a very good experience. Realized that i could buy even easier online.

Had a lot of trouble receiving email for acount creation confirmation. For 2 days I was unable to track or follow up the order. Customer service did not respond in chat, nor did they answer the 800-455-1052 number which i called 7 times over 10 hours. It was a stressful 2 day post transaction period.

Charlesm helped me find an item in stock, similar to what I was originally looking for. very helpful and responsive and pleasant through the live chat option.

The agent was prompt, curteous, and was able to find out the cause of my order's delay. He offered me a 10% discount or full refund as options. Shows that he valued me as a customer and appreciated my frustrations.

Your chat rep cooper c was just an amazing person. You need to keep this man. I hope my great experience do fsr with your company continues. I was hesitant to order after reading about disaster deliveries and even worse problems when trying to make corrections. I also am aware that mostly upset.people write a review so i am taking a chance and making my first us mattress purchase. Again. I am banking on quality. Thsnk cooper c again for me and for giving me faith in us mattress.