Urban Surfer Tracking Order Status

Most polite people- very refreshing to find a firm with such nice, competent and cheerful staff. Amazing facilities and equally amazing staff.

Although it took longer then anticipated to receive the items they where perfect and I am happy to come back and buy more products.

I purchased the Flip Flops and they arrived damaged during transportation to Australia. I contacted UrbanSurfer UK and there was no hesitation in providing a discount or replacement pair. The customer service was prompt and very helpful. I opted for a replacement pair and they arrived in perfect condition. Amazing customer service. Urban Surfer UK is awesome. 5 stars all the way.

No information about delivery after order. Sent 2 e-mails without any reply so far. The facts are as I see it: I posted and order on the 25th. of October. Waited for a dispatch mail that (until today (03.09) never showed up. Sent 2 e mails 29.08 and 30.08, no replies. Posted this review 31.08 and called Urbansurfer 01.09 and was told that there has been computerproblems but package was sent. 01.09 late evening I receive an e mail stating that They have not found my e mails because they ended in the spam folder. Then asking if I have received the package. I replied no. Today I see a reply on trustpilot that They found one e mail from me and that they has send me a reply as well.

Superfast delivery but finish of the backpack is not perfect.