Urban Sophistication Tracking Order Status

The puffercase is very bad quality. I bought my daughter the puffercase for Christmas. She opened it Christmas day, after it just being under the tree for 30 days. It was very damaged after just gently dropping it. The maroon coloring came off of it, and it was very banged up. Not a good protector of your phone. We tried to return it and the company refused because it was past the point of return, even though it was damaged the first day upon opening. They should have made an exception with a bad product and it being under the tree the entire time.

I will say, it’s so overpriced. The phone case I got is not worth $100. Maybe $60-$70 because it is nice quality. With that being said. I ordered on Thursday and it shipped the Friday after. It got here the Wednesday after that. So shipping was fast and I had no issues. My biggest complaint was the box the case came in (the bratz box as I got the Cloe case) was scuffed up and opened. I was bummed about that because I wanted to keep the box. It was so cute online. For it being $100 you think they would make sure it was in better condition. The case its self is very nice. I like great and feels great. I personally love it but I don’t think it’s worth $100.

I’ve never seen a company like this in this day and age. I ordered the wrong case size and contacted them to exchange it, but they didn’t reply. After sending emails three times, they finally gave me an address, so I sent it back at my own expense. Then shipping company contacted me, saying they couldn’t deliver it because no one was there to receive it. No matter how many emails I sent, there was no reply, no explanation, and no apology. This company is truly terrible and unprofessional. Even Temu or AliExpress wouldn’t act like this. I can’t understand what mindset they have running their business. It’s not about the money—it’s about how angry this situation has made me. Is there anything I can do about this company?

I purchased a 15 pro case that was NOT on pre-order, almost 2 weeks passes. I’m wondering what’s going on with my order. I still don’t have a tracking number. I go on their website to see if I can find my order, now the case I purchased is on pre-order. I am not kidding, I sent them 8 different messages in two months, trying to find out what was going on with my phone case. I never got one reply back, not once. There is absolutely no customer service. I’m lucky when I received my case almost 3 months later, everything was fine with the case but what if something was wrong with it? I would have never even gotten a hold of anybody to fix anything, let alone request a refund. Stay away from them. This is the first case company and I have bought a lot of cases over the years, I mean a lot and this is the first company that has actually ignored me. Stay away, no customer service.

All received within 2 weeks from the US, via DHL undamaged. Customer service was responsive too when I had a question. Overall good experience.