Urban Revivo Tracking Order Status

To be honest, I am rather surprised to read so many negative reviews. However, mine is completely different. It was the second time I ordered from UR. Frist time (a few years ago) I bought two blazers. I always get compliments while wearing bazers, both are very good quality and I even wash it on 'delicate' cycle in my washing machine. This time, I ordered a blazer again. Surprisingly, size M was too small (previous blazers are size M and fit perfectly), yet still good quality/material. I contacted the customer service team and agreed to exchange to size L. All the time I communicated with Cecilia, and she was brilliant, polite and professional. Thank you

Urban Revivo's customer service has been AWFUL. I pre-ordered the same sweater in two different colors. They finally shipped almost 6 weeks later. I received one of the sweaters and have yet to receive the second sweater (don't understand why they didn't ship together). I have been going back and forth in emails with UR regarding non-delivery of second sweater. I was informed by UR MY package was returned to the post office/failed delivery due to no such number. How in the world was my address correct for the first package, but now there's no such number for delivery of the second package. UR has not been helpful with recovering my package and the directions/instructions they have provided me have not helped me (AT ALL) with locating my package. While I do love the sweater I received, it is of good quality and looks just as it looks online, I will NEVER EVER ORDER FROM UR again; and I will NEVER EVER recommend this company to anyone I know. Customer service is EVERYTHING to me when purchasing online, and UR's customer service is the worst. I have repeatedly asked for a refund given I paid for merchandise I have yet to receive (and doubt I ever will). Of course, I have not received a response to my request. PLEASE BEWARE!!!!!

I have ordered items before with no problem but this time I had to return an item. I received instructions on how to return the item which I did. I input the information into their portal as instructed. I checked a week later via USPS and it stated the return was received. I didn't receive any confirmation from Urban Revivo that they received my return, so I emailed them and it took 3 days to get a response. They responded that they couldn't find the return in the system. I sent a timestamp screenshot from USPS for the confirmation of delivery. Then I was asked for another number to confirm the return. If I don't receive a refund this week I'm contacting American Express and reporting fraud. I return your product so now return my money.

Urban Revivo confirmed to arrange a refund for my order on the 7th of April 2024 but it never happened. They say it may take 7-15 days for the bank to process and for the amount to be credited to your account bank account. It's now 3rd of May 2024. 26 days later and multiple emails requesting to address my refund. I have not heard from them, nor have I receive my money back!!! Update 8th of May: They have refunded the money after some persistent chasing.

If there is 6 stars or more I will rate for urban revivo The brand with the excellent quality excellent service My prayer is can be launch in Indonesia soon I thank you very much for the very responsive, quick live chat service, appointed to Bowie Tan , 1030am / 26mar24 live chat, he has been showing the best attitude and helpful and quick response of my questions Speak excellent english as well I think she / he has represented the real Spirit of Urban Revivo wanna give excellent quality and excellent service to UR lover Really hope u can expand soon launching in Indonesia please Love you more 💕 💕