Urbankissed Tracking Order Status

The customer service is very friendly and really helped me find the ideal size for me. It really made a difference and I was in the end very happy with my order.

I ordered an quite expensive shirt 2 month ago. Everywhere else it was on preorder but nothing mentioned here - it was a bit more expensive than at the other sellers though but I wanted it for a special occasion. After the delivery date has passed I ask them about the shirt and they tell me its on preorder and it will arrive during the next month - damn. Well I wait and the month has passed and we're now two month in and they have not answered my last two mails I've sent during the past week. I hope you'll get in contact with me when writing this, my very first complain ever. UPDATE: As answered below by Urbanised, they did escalate their communication quite a bit on e-mail, sms and WhatsApp - multiple times during the weekend. A bit much but thank you for answering me though! I have my sent mails to you in my outbox - I've replied to your emails (it says in you mails too reply there or on the website) from reply(a)replain-mail(dot)com (maybe there's a problem with that). Nevertheless it seems like a red herring fallacy because this order is way overdo at this point that my 2 e-mails last week (that you may or may not received) are fairly irrelevant to you not giving me heads-up during the process with the delay.

Something went wrong with my order and they answered my questions with kindness and the problem was solved immediately. They also clearly care about the products they sell and about the people who buy them.

My order was more beautiful in person than in the photos, I loved the reusable and compostable package it came in, shipping went smoothly and my package arrived earlier than expected. Overall, I am so happy that I found this company and I don't know what I love more, their mission or their products!

The shoes are beautiful and comfy, i usually wear size 40 but in this case the shoes were too small. Custom Service reacted promply and sent me a new pair beautiful and fitting White Sneakers. Looking forward to wear Them with everything as soon as winter is over! :)