Urban Armor Gear Tracking Order Status

best ever with such good prices

Always used uag cases for my iphones. Approximately 7 years now. Never once have i had a cracked screen or damaged phone. I drop it a lot too. Pays for its self twice over with every drop

Excelente producto la resistencia del producto vale totalmente la pena además de la calidad de los materiales es una excelente opción para mantener los dispositivos arguroa

I got my case through the UAG store on Amazon, it developed a problem and I emailed UAG. They asked for some photos and proof of purchase, after I sent these over to UAG they kept me updated with their process and within 48 hours I received an email saying they are sending me a replacement. Can't ask for a better service. Great company to deal with, I would gladly recommend UAG phone cases.

Got my s22 case (UAG Monarch Kevlar) as ordered. The quality is perfect, and delivery time was rather fast. However, when ordering on the webshop, UAG added a 25% VAT (equivalent to the tax rate in my country) to my order. In theory this is not a problem, assuming UAG will fill out the IOSS (International customs paperwork) correctly, so I don't have to pay the VAT in my own country. However, this information wasn't filled out, and hence my shipment was held up in customs when it arrived to my country. To get it released, I had to pay the 25% VAT to my local customs a second time, as well as a manual handling fee of 24 USD. The handling fee of 24 USD could have been avoided altogether if IOSS information was filled out correctly by UAG, but I don't have a problem with that. However, it seems pointless that UAG adds a 25% VAT on top of my order, if I have to pay it all again later on - and I can only assume this means that UAG are keeping the 25% they added to my order as profit. After contacting customer service (who were quick to reply), and asked them to refund the 25% VAT payment they made me pay, they initially refused, claiming that they are not responsible for any customs fees. Eventually they gave in and refunded the 25% VAT payment I made to them - however, from their communication it seemed like they still did not understand the actual issue at hand, they just said that they would help me cover the customs fees, even though it was "not their responsibility". I can see from other Trustpilot reviews that many other people has experienced the same problem, so I urge UAG to look into this - these issues turn an otherwise brilliant purchase experience into a rather bad one, and I would be careful to order from their own website again (but I still do love their products!). But at the end of the day (after some back and forth with customer service), I still got my product, at the agreed price, and with a rather quick delivery time.