Uniworld Tracking Order Status

Very unorganized for excursions. When you need to cancel and they tell you that you can and that you owe nothing. Then they chase you down in the last day to pay for an excursion you didn’t take and that they told you several times you don nut owe

The fact that anyone reviews them badly is insane to me. The staff on the SS La Venezia waited on us hand and foot, we were denied literally no request we made. Wait staff, cleaning staff, bar staff, cooks, desk staff, every person seemed happy to be there and sincere in their efforts to make your stay enjoyable. The tours and events are top notch, the people conducting them were entertaining and knowledgeable. What a killer vacation—if you’re on the fence about doing this, just stop thinking and do it. I really can’t imagine a world where I took issue with a single thing that has happened on this cruise. The food spread is excellent and diverse, every dish felt gourmet, and the vegetarian options were great. The cleaning staff is very attentive and hits your room twice a day if you don’t declare ‘do not disturb.’ Would do this many more times.

My fiance and I just returned (like within the last 24 hours) from our first river cruise and it was dreamy. We traveled on the Burgundy & Provence itinerary starting in Lyon and ending in Arles. The staff onboard were phenomenal and took such great care of everyone. We met several other couples during our meals and excursions that we really bonded with. Food exceeded expectations and how nice for it to be all-inclusive. The French Balcony rooms were beautiful and had lots of storage space. Although I think the next category up has bigger bathrooms with tubs, so that might be worth the splurge. Cities/villages visited each had their own 'personality' and we spent a lot of time exploring. Most of the docking locations were within easy walking distance of the city center. They had umbrellas for use on rainy days, plus hiking sticks and bikes that you could check-out for the day. Probably should have used the bike in Arles, but live and learn! We'd absolutely book another one and now understand why others we met had done 5+ before this trip. Only regret is not booking the pre-cruise option in Paris, but that's on me.

Despite the way this review probably sounds like a lot of complaints, we really did have a wonderful time and Uniworld staff did a great job!!! Except for the issues I will discuss in what I hope is a helpful manner to future cruisers, everything was awesome! Food was fresh, plentiful, creative and delicious. Ship was very comfortable and kept very clean. Staff was kind, courteous, patient and very hard working. I would highly recommend Leaving the dinner clothes and any attempt at European fashion at home, Everyone everywhere just looks like a very casual American with logos and ball caps etc. Dinner was casual, just wear your respectable regular clothes. I could have saved a lot of space in my suitcase as I had a lot of fun anticipating our trip and planning and reading a lot of articles and maybe fake reviews that talked about dress code…especially Uniworld being dressier than other ship lines and how to blend in in Europe and not look like a tourist. (I think I am very naïve, we have not traveled in quite awhile) I was happy to anticipate "dressing up". The first night at dinner my view was of a hairy guy in a tank top! Thank goodness I did not have to see that again I should have listened to the reviews that said DO NOT OVERPACK! Again Staff, food, ship, room all excellent!. Too many excursions were centered on always ending up in shops and shopping areas. Now don’t get me wrong, we are shoppers and shopped so much we had to buy an extra suitcase for the way home. Needless to say our family loves us . With so little time though we wanted more time spent on local culture and less on making sure we had plenty of time for shops. We had a much better time looking up local things to do and also asking the staff what they recommended and then going out on our own. This is what happened on one of the only excursions we did go on: this is the description of one stop on the (extra fee) Black Forest Trip: “stop at the family-owned House of Black Forest Clocks, where you will learn how cuckoo clocks are made-and savor a slice of Black Forest cake, too.” The reality: This is a shop with a restaurant upstairs. Just a shop, not a museum, there is no presentation or explanation of the process of making the admittedly beautiful clocks. A shop filled with cuckoo clocks and aisles of the same touristy items we saw everywhere else, INLCUDING the next stop. The very adorable and charming owner and clock maker mingles a little and has a table where he does a little (just for show) carving while there are people in the shop. I expected more. Possibly to learn how cuckoo clocks are made per the description?????? The whole point of us going was to learn how they are made and then buy our clock. Maybe it’s us and we read more into the excursion explanations than is actually there? We did buy a Cuckoo Clock as we had planned, we both wanted one badly and we did find a gorgeous one along with a very rushed employee to sell it to us. The Black Forest Cake was delicious. At the next stop there was a shop with the same clocks and same aisles full of touristy items Now to the big tip! Watch out for sick people!!!!! We were placed in close quarters (excursion bus for example) with people who were obviously ill. Severe wet sounding constant cough (all day on 7 hour excursion) with no attempt at covering the mouth, they also couldn't stay awake. It was disgusting. Two men in particular, their wives refused to sit with them. The group of 4 all took separate seats. I am not sure why these people did not stay in their room as they looked extremely miserable. I can only speculate maybe because the extra excursions had a no refund policy? Also at what point does staff intervene when someone obviously ill is constantly in public areas? To be fair I understand this can be a very touchy issue. We ended up eating dinner in our room each night (the staff was wonderful about our repeated room service!!! We gave no explanation and they just smiled and did a great job) and staying away from organized excursions and onboard activities. We did end up with a pretty hefty case of covid, feels like a bad flu. (didn't know it was covid until we got home, and I know no one makes a big deal out of it anymore). We are still quite ill and are just staying home and resting. I am sure a tremendous amount of people that were on board our cruise are ill. One last thing, get the biggest cabin you can afford. We had the largest except for the suite. With the amount of time we spent in it trying to keep away from the sickies it was just big enough. The cabin was very nice, kept very clean by sweet staff. We would like to go on another Uniworld cruise, specifically Egypt. I will book differently as we paid full price and then kept getting offers for our same cruise with up to half off! I will take THAT as a learning experience!!!!!!!

Been on 17 Uniworld cruises now and they are all absolutely perfect. The boat are lovely, the staff are great and the trips out everyday are very very enjoyable. Sophie, who works in the Guernsey office, is especially helpful and knows a great deal about the cruises if you want any help. I can not recommend these cruises enough. The only downside I feel is their pricing structure as the prices change a lot and so it feels a little bit like a lottery when you book as you might find 2 weeks later the same cruise is lots cheaper and that can be a bit frustrating especially when your budget is quite tight as mine is.