Universal Standard Tracking Order Status

They sent the wrong color AND said another item is final sale when there was absolutely no indication that it was (I was careful). I am done with this company. The clothing is high quality but I've had nothing but trouble with them. This time they sent me the wrong color and refused to acknowledge it. I sent them a picture. They sent me a cheery email saying they could confirm that I got the right color. I bought charcoal pants, the packing slips says Forest River and the pants are clearly a dark green not at all like the charcoal on their site. Another shirt, they won't let me return because I was supposed to know that everything in their end of year sale is final sale. THIS WAS NOT INDICATED AT ALL. This is the second incident I've had with them, well second and third. This company is either unethical or incompetent or a combination of both. BEWARE.

Two years in a row. Same exact fraud. There was no note of anything in my cart being "Final Sale" - not on the webpage, when I placed items in my cart, when I checked out, or when I received an order confirmation and a separate shipping confirmation. Only the shipping label in the box of clothes had "FINAL SALE" clear as day. I tried disputing and sent along the emails from them as proof - and they just flat out refused to refund me for the items I wish to return. Ghosting my emails now. I am planning to dispute with my credit card and warn the world on every site I can! BE WARNED...

I ordered from universal standard 3 weeks ago, I am based in the UK. They happily took my money but 3 weeks later the order still hasn’t been shipped. Terrible customer service. Saying I will receive an email about shipping but it never arrives. Don’t order from them. Shame as they do make nice clothes.

I've purchased many many items from Universal Standard. I can't say enough good things about them. I spent most of my adult life looking for minimalist plus size fashion, only to be met with garish prints and frilly, unfashionable nonsense. US uses high quality materials to create well made shirts, skirts, and pants. If you take care of the pieces - as in, follow the care instructions on the label, they'll look good as new a year later. I've also had to return items for sizing issues, and have had absolutely no trouble with returns.

I’m conflicted! I ordered 2 mystery boxes and it took over a month for it to be delivered even though customer service promised an earlier delivery throughout the process. I bought a luxe box and a surprise box. There was absolutely nothing luxe in the luxe box. It contained 5 low priced items to hit the minimum value. The surprise box did have one higher priced item (a trench coat). Everything is made superbly but the shipping delays, the lies from customer service about the shipping delays and the stuffing of a “luxe” box with items like t shirts and t shirt dresses all lead to my review. That being said I would be willing to give them another chance in the future.