Universal Cycles Tracking Order Status

What a horrible service from this company. They ask you to fill out the billing address and shipping address when you order products. What they don't tell you is that if the billing address is different from shipping address then they will not ship out, because of supposed fraud issues. A) Other bike stores/suppliers don't have this policy as long as the credit card matches the correct billing address B) They supposedly send you an e-mail, but if you don't reply (even if it goes to junk mail) then they will cancel your order without trying again. Afterwards not willing to work with you and tell you to make sure that the billing and shipping address are the same or they will not ship it out (at least according to Mark at the Oregon store). Traveled from overseas to pick up components for a bike build and they are the only ones who didn't deliver and left me dry.

Be careful when ordering. You are stuck with return shipping and they have you ship to Oregon instead of a closer shop. Shipping back is very expensive. Even for a small part.

Only shop here if you aren't in a rush to receive your parts. Can take a week just for your order to be processed.

Ordered a Sunrace 11-42t, 10 speed, *black* cassette that could not be found in black at local bike shops and was informed the suppliers do not have the parts. Universal Cycles has a large warehouse and a wide selection of bike parts with multiple shipping methods available. In less than 24 hours, Universal Cycles ensured the part was shipped overnight from the Northwest corner of the United States to the Southeast corner of the United States, to be delivered in the morning, and for installation without fail that guaranteed the weekend ride would be enjoyed. Universal Cycles is Trustworthy.

My favorite online cycling supply. HUGE inventory, reasonable prices, and they've really come through on service for me.