Unistellar Tracking Order Status

This is simply the best customer service I have ever dealt with: fast, efficient, helpful, patient..... and very kind! This customer service is a major asset for this telescope brand. They helped me fix a broken piece of my tripod - everything back to normal, fast and easy!

Unmatched experience

I was having a mechanical problem with the telescope. Unistellar arranged for it to be picked up and ultimately delivered a new telescope. I was very impressed with this level of commitment to service.

I made a mistake. I failed to read the full description for payment options when ordering my new telescope and chose a method I was ultimately not willing to make payments with. The new scope had already been ship when I contacted Unistellar Customer Service. They (Anna) worked with me to cancel the original payment contract, (re) purchase the scope directly through Unistellar and not have to return the already delivered product. Most companies would have considered this to be a purchase with return and a new purchase. Through Unistellar's thoughtful and diligent efforts I was saved several weeks delay due to my error. By the way, this was an upgrade from my original EV1 to a new Equinox and the Improved image quality is fantastic. I highly recommend the newer scopes because of their capability to incorporate the new software updates. Images are sharper, detail I so much deeper and the new addition of color to the software was worth the upgrade. DEW Myrtle Beach, SC, USA

Nous avons contacté Unistellar pour un problème sur notre télescope. Ils nous ont changé d appareil dans un délai très rapide. Nous sommes très content du service après vente.