Uniform Wares Official Tracking Order Status

I purchased a Uniform Wares watch a number of years ago (circa 2010). It couldn't keep time. It would jam and release again and would be, very regularly, way off (by hours on some days). Very quickly the strap fell apart. I had bought it for a long business contract abroad and when I got back it was *just about* still in warranty. I went back to the shop where I purchased it and the shop said they had stopped doing any further business with Uniform Wares because of the very high number of complaints and returns, and a lack of any assistance from Uniform Wares in resolving their customers' complaints. They apologised and suggested I contact Uniform Wares myself. Back in those days what Uniform Wares used to call "Customer Service" consisted of just one person who clearly had no training at all in customer service. Her response was that I could send the watch back for an inspection and repair but it would cost (from recollection) around £100. The strap, she told me, could very simply be replaced by me purchasing another one off their website. When I pointed out I had a brand new wristwatch that neither told the time nor stayed on my wrist, she just coldly repeated my options for buying a solution, and she did so with a tone of voice that suggested I was boring her and I ought to pipe down and leave her alone. Since then the company has apparently been in administration, and the original founders/owners are no longer involved as far as I know. But Uniform Wares continue to send me spam emails many years later despite me (a) telling them countless times to stop and (b) repeatedly hitting the utterly pointless UNSUBSCRIBE link in their emails. The watches are poor quality. Superficially pretty but actually nothing special aesthetically when you look at all the options. I spent £60 on a very similar looking Citizen Eco-Drive shortly after my experiences with Uniform Wares, and my Citizen watch has provided unfailing service ever since. Terrible watches. Cheaply manufactured and sold as premium products with entirely non-existent care for customers whatsoever. Avoid like the plague.

I have a very plain, quartz wristwatch from Union Wares, for which I paid about £400 in around 2017. I like it's minimalist style very much indeed, but that's obviously down to individual taste. As for the construction, mine hasn't given any problems whatsoever and its clearly very well made. So much so, in fact, that when I took it to a jeweller to adjust the strap he made a point of commenting on the build quality. I can't comment on the experiences other people may have had, but UW clearly make some very good watches for the price.

Good product (hence I gave 2*) but awful customer service: * Originally my email was ignored for a week, I only got a reply when commenting on an Instagram post. They seem eager to resolve only when someone comments on their social media posts to save face. * Out of date website with incorrect delivery info. * Paid £7 for UK domestic Next Day delivery. Got an Instagram message saying it wasn't collected! Shame because the witches are nice but I would look elsewhere.

Love my uniform wares watches, had an issue with one of them and their customer services went above and beyond in the end to help me out.

Super marque, jolis produits et SAV vraiment remarquable.