Under the Canopy Tracking Order Status

Beautiful organic cotton sheets and a good value, I found the company through Apartment Therapy. I ordered the sateen sheets, they are a lovely color, soft and to me very luxurious.

DO NOT ORDER FROM THIS COMPANY Not only did I wait over 2 weeks to get my order delivered (within the US) but when the order arrived, 3 of the towels were black with dirt. The package wasn't open, so I can only imagine they were sent to me like this as everything was crammed into the bag haphazardly. To make matters worse, they had only sent me half of my order, oddly the shipping slip that was inserted into the package was also a different order to that which I bought... The night I got my package I immediately emailed the customer care team. It took 3 days for someone to get back to me telling me to request a refund. I emailed them back wanting a confirmation that I would get a refund for the WHOLE order and not just the partial one I was shipped. Days have passed and no one has replied to me, I'm now sitting on the phone waiting for someone to pick up... This whole ordeal was so unnecessarily stressful especially as I am pregnant and just moved into a new place (still with no towels!). I would suggest buying elsewhere as this company definitely doesn't have their stuff together.

If I could rate this company less than one star I would. I totally understand supply chain issues. I placed an order on 6/10 and received an email on the 11th stating there would be a slight delay....here is 10% off your next order. Charged my card same day as purchase. Here it is 6/29 and no shipment. However, I have been slammed with advertising encouraging me to order some more stuff they would likely not ship. Each time I received another ad I got more and more angry that they have not shipped my first order. Cancelled the order...they could have cared less. I am certain it will take far longer to return my funds than it did to take them......steer clear of this company.....SCAM?