Undersun Fitness Tracking Order Status

Hands down the worst experience with ordering a product online that I’ve ever had. Been dealing with this ordeal for over 3 months now. The products I ordered never arrived and I’ve only received one response to countless attempts to contact customer care (seemingly from a chatbot). Eventually had to raise a chargeback request through my bank, to which Undersun waited until the last day of the deadline before disputing it. Still no closer to getting a refund for a product that never arrived. Avoid at all costs!

I’ve had the bands for just over 3 months. They have not snapped but I’ve had to stop using 3 of them because of tears. If I were to use them again no doubt they would indeed snap soon. This is with very casual use. Nothing extreme at all. So foolishly I went online to order replacements for these 3 bands. I submitted the order then realized within 45 minutes that it was a mistake so I cancelled the order. I was then notified that they couldn’t cancel my order because it had shipped already. Seriously, in 45 minutes in the middle of the night you shipped it? Yeah I don’t think so. So here we are 24 hours later and I got a USPS tracking number but USPS doesn’t actually have the item yet. They could have easily canceled this order before shipping it. Now I will have to wait a week for it to arrive. Then turn around and ship it right back and wait for my refund. Ridiculous

Undersun Fitness has one of the best home gym equipment available plus lot of free guides /videos and passionate community on facebook/instagram. Only thing I would consider as cons is that they offer only shipping from USA so it might get more expensive if you order it to Europe (due to VAT and shipping costs). Some EU warehouse would be great