Uncrate Tracking Order Status

I have been buying/collecting camera’s since I am a teenager, and have published photography and been in some exhibits. I ordered a camera from Uncrate in July 2024. I was aware it might take a few months to arrive. As no one bothered to ever update me, I emailed diligently to check on the status of my order, once a month. On August 5th 2024, I received an email confirming they had received a few units, and that I was at the time “4th in line”. During the autumn, as I kept checking in, they confirmed on 3 occasions they had received a unit. Hence, when I asked them to confirm I was next in line, I was surprised to be told that I was still “4th in line”. They provide new excuses, run around (read: lies), in each communication. They do not have the courtesy to sign the communication from an individual (it comes from “Quartermaster”). This is most disorganized, dishonest, unreliable seller I have yet encountered online. Really sad.

The products are usually good, but you can often find the same thing cheaper elsewhere. The main problem is that Uncrate sends emails showing your item shipped when in fact only a label has been made. I contacted them and asked if it could be right that they emailed me the my order had been shipped, but four days later FedEx stated that while a label had been created, they had not received the package. There non-answer was that they just didn't know how that could happen, but I would be receiving an update from FedEx by the next day. I did receive the update which showed that FedEx had received my order the very day that I asked Uncrate about it (coincidence?) and they just didn't know. So I emailed Uncrate again and said that the order was not actually shipped until four days after they said that it had. I expressed my displeasure that they said on their site that ordered items would be delivered in one to four days after ordering. And yet it had not even been shipped until four days after the order was placed. The order is to arrive today, a full seven days after ordering. I do not like a company that not only doesn't do as the say, but then lies about it, and finally refuses to acknowledge an email proving that they lied. If you can find any product that they offer at a cheaper price elsewhere, go there instead. As an example, I have checked numerous books on Uncrate, which are cheaper on Amazon (not necessarily known for being cheaper). I have no affiliation with UnCrate, FeEx, or Amazon. I just think in this day and age, people have a right to know if online sellers are fair and honest.