UGGaustralia.co.uk Tracking Order Status

I’ve been buying Uggs for around 12 years and always found them of good quality, However, the last 2 pairs I have purchased, a pair of their moccasin slippers and short boot, the quality is vastly reduced. The thickness of the sole on the slippers is about a third thinner and the density of the fluff is far reduced. It used to have a sponge like buoyancy to it whereas now it flattens after a few wears. I still have my old slippers to compare the new ones too and am very dissatisfied with the changes. The reason people pay the high price for the real Uggs is because the replicas failed to achieve the same thickness and longevity in the plushness of the shearling. Without that there is no need to pay the hefty price tag.

Ugg’s customer service did me so right. I had an order get sent to the wrong address (I live in an apartment complex and typed in the wrong room number). 100% my fault. And I called to try and track them, accepting the fact that they may be gone forever. The customer service rep I talked to on the phone helped me out and told me to email them about it. A month later they sent me another pair!! I’m over the moon. UGG if you’re listening, you saved me!! If you want user @tonysgoomar (95k followers lol) on tiktok to give you a free promotional ad, give me a call <3

Fluff bald under foot… after a month of usage.

I have made an order online for some shoes, the size did not fit me and I wanted to make the returns. Firstly, I was surprised that I have to pay for the returns myself and secondly, they give you one price without even asking where am I returning the item from and just give a fixed cost which seems pretty high and no other options are available.

I don’t know what it is but I recently got rid of ugg classic boots that I had since 2018 but didn’t wear too much it’s just that they ripped along the seem on one boot, but I still wore them. They were size 9 and so thick & warm and truly high quality; purchased at Nordstrom back then. So to replace them, I bought a new pair of the exact boots, but I accidentally purchased a size 10. When they arrived I thought they would be too big but they actually fit just like my old size 9 ones which was strange. As I wore them I noticed they were so light on my feet and not as thick or furry like I remember my old ones to be. They are much thinner and the sizing is different. Also, the bottoms have no grip so I slip on ice outside, but not with my old ones. My old ones were so much better quality all around. Did the quality change? I want the same quality as my old ones. It’s to the point I was thinking the new ones are fake. The quality has truly gone down. I don’t like the new ones. Has anyone else noticed this?