Two Seasons UK Tracking Order Status

I ordered the wrong size based on Quicksilver's size guide (not two seasons' fault). I was able to return the product despite not having the original packaging and was told I would be given a refund

the box was smashed, the package wasn't so good , the product as promised. probably will order again

Bought some waterproof snowboots in December for a trip to Finland in March. Unfortunately, the first day I wore them the sole came away from the uppers! On my return I read reviews regarding customer service so didnt hold out much hope for any help or financial recourse. However, I was pleasantly surprised so felt I had to give credit where credit is due as its all to easy to complain. I got an immediate response to my email and subsequently got a refund without even asking. I was expecting a long drawn out 'battle' but was pleasantly surprised. I felt this was extremely good customer service so cannot fault the outcome. I would definitely use this company again and recommend them to others on the back of their response. I would also like to mention that my travelling companion had bought the same boots and didnt have any problems with them so must've been a dodgy pair!

I was initially really disappointed my return was sent back to me as it was out of the returns period even though this was a Christmas gift. But Tish was ready helpful, responded quickly and gave me an alternate solution which was much appreciated. Thanks Tish!

The only company I've used that send a 'brand new' deck with no box and no shrink wrap. It just arrived in a black bin bag with some bubble wrap. I know this isn't normal as I've bought a number of decks from the same line using different websites and they've all arrived wrapped in plastic, labelled and in a box. The board itself is in good condition but it was bought as a gift so coming with no packaging whatsoever just makes it look second hand or ex display. Bit disappointing.