Twelve South Tracking Order Status

So far I‘m satisfied with the customer support and their products. Had a small issue and they replaced it very fast! great job!

I bought a case for my 14 after I bought it, and less than a year later the case was literally falling apart, so I contacted them and they (without any questions) shipped a new one to me. I was impressed! But less than 3 months later I found the closing clasp falling apart. I have had 4 covers for phones over the years, but this generation will be my last, the quality in the case is poor, time to move on

I used a Twelve South BookBook phone-wallet-combo case for a few years when I was younger. Later, I decided to invest in another one. The quality had really decreased since my last experience with this company. The closure tabs on my phone case were shredded, dangling, and falling apart within three weeks. By a few months, the phone case looks like it's been through things. I asked Twelve South if this was now typical, and they sent me a second case for free. I appreciate the gesture, but I don't like wasteful companies either. Lo and behold, the exact same defect happened with the replacement case. My laptop BookBook case from a decade ago holds up just fine, so it's clear the quality has gone down in recent years. Save your money (and support vegan leather instead).

I recently purchased a product from Twelve South and had it shipped internationally. The product itself is top-notch, and the shipping was relatively quick. However, I was surprised by an additional EUR 33.09 import duty fee that was not mentioned during the checkout process. This unexpected cost has somewhat tainted my experience with Twelve South. I would have appreciated a heads-up about these fees, or even an option to prepay them at the time of purchase.

I just arranged for a return on MacBook stand that wouldn’t be ideal for me; and the customer service was incredibly friendly and accommodating and honest too. Did I say motivated? Absolutely!! I own 2 Iphone Journals 1 BookBook for iPad 1 MacBook Pro Journal and CaddySack! All of the above 5 stars! Intuitive, Beautiful, functional, meant to be used to develop a beautiful patina. It’s also nice camouflage for the Precious contents. My best compliments!!!