Turtle Wax UK Tracking Order Status

Received an item which was peeling, contacted Turtle Wax on the 10th of October. Havent heard from them since! Avoid ordering from them. Fantastic products, shambolic customer services.

Absolutely waste of time ordering from them direct...They promote a product...assure you the order will be forfilled correct via numerous emails, only to sent an incorrect order...Having to ask PayPal to help get a refund...Keep clear

Good products, but customer service really bad. They don't reply to emails and I can't return an item because no one wants to tell me an address. Also when they were replying the responses were unprofessional and seemed like they were doing me a favour to reply

All the Turtle wax products I've used have been easy to use, reasonably priced and make my car clean and look glossy. The Hybrid Solution products are stand out. I highly recommend Pro Graphene Flex, Pro Pure Wash, and Ceramic 3-in-1 detailer. They regularly have buy 1 get 1 free, discount codes, and package buys on their website which makes it cheaper than buying through Amazon. Only downside is delivery usually takes a few days (but is at least free p&p)

It's a shame as the products are good, I ordered several items, partly on Amazon, but TurtleWax still the distributor so it still counts as they do all the shipping etc and partly direct through the website. On the invoice for the website order it said 24 hour delivery and stated on the website items ordered before 2pm are dispatched same day. 3 days later after not being dispatched I complained. Rather than someone actually responding with words they just suddenly send it out and give me a tracking number which is Royal Snail 48 hour delivery. So I was already annoyed and then to add to that annoyance of nearly £200 worth of stuff taking an age to arrive Royal Snail have seemingly lost everything I ordered through Amazon as tracking has stuck in Birmingham for a week, why Birmingham I don't know as I am in Leeds and TurtleWax are in Liverpool but for some strange reason they drove straight past and carried on for another 100 miles. By this point I don't expect I'll get the Amazon order and hopefully I'll get the website order, fingers crossed, even if it is late, but surely you can do better than this. As usual I'm let down by Royal Snail but I had hoped for more from such a large company as Turtlewax. As an update, great, now it's all in Birmingham, I can only assume Birmingham is Royal Snail code for you're not getting any of your stuff...