Turntable Lab Tracking Order Status

Got a few reaction figures... They got here fast. They were perfect... I'm super happy with them

I ordered 4 records from them and their jackets arrived mildly damage; corners are dented and sides of the sleeves have slits in them. Thankfully the records themselves arrived in good condition and have great sound quality. I'm not sure whether I got unlucky with the shipping or TTL's packaging doesn't protect the records properly. From what I remember the packaging was just a tad bit too big so the records might have shifted around during shipping, resulting in such damages. I've written a couple of reviews for 2 particular records on their store page and have not appeared there yet. It's been almost a week since I written them by the time I'm making this review and I'm starting to think TTL isn't very reliable of a record store. All their public reviews in their website only have 5 stars, which I find to be BS. I'm not sure whether I should keep buying records from them or not, at least until they respond to me somehow.

I purchased a $595 Ortofon 2M Black Stylus from TTL in July. The suspension on the stylus may have failed and Ortofon recommending sending it back for replacement which I did. I received the replacement stylus in an open unsealed container and was told it was a new replacement. It did not appear to be new and was identical to the one I had sent them and even dragged on the record like the one I had originally sent. I reached back out to customer service and got no response. So I reached out to Ortofon directly with photos and they confirmed the stylus was faulty and immediately had me send to them for replacement. Unfortunately my experience with Turntable Lab was not what I had expected or hoped.

Great company that stands behind their products and their prices. Can't say enough good about them. Their business practices are just top notch.

Bought a gift certificate for my music enthusiast son. Had a question prior to purchase and they responded quickly. Wonderful selection and gift certificate easy to purchase online.