Turkish Airlines Tracking Order Status

The flight experience is decent but I will likely never fly Turkish Airlines again, nor will I recommend the airline. Although their facilities are good and the aircraft is well equipped, they fall short with customer service, communication, and orientation of passengers. My flight from Gatwick to Istanbul got delayed and I had to spend the night and next day at Istanbul (24 hours). This was fine because flight delays happen, but I feel I wasn't assisted enough at the airport to know how to deal with the situation. For example, Turkish airlines did not tell me explicitly that I needed an online A2 passport. I eventually got one after an hour, realising that it's just a simple thing one can do on your phone. Also, poor customer support cost me £390 in hotel and transportation costs. It could have cost me nothing if staff had been more clear about the fact that I should stay clear of other hotel desks that aren't affiliated with Turkish Airlines. I still hope that I can claim some of it back.

Habe ich ganz normal die Ticket gekauft und wobei fliegen mein Name war nicht im System das Fehler kann nicht sein das ist nicht meine Problem .ich habe drei vier Stunden im Flughafen gewartet und jetzt ab 22 .05.23 ist mein Flug immer noch die sagen zu mir mein Name ist nicht im System, bei so welche Fehler bitte was soll man das machen?

Habe den zweiten Vornamen vergessen. Mitarbeiter waren alle sehr bemüht, Problem wurde professionell gelöst. Super Service

Nazik ve güleryüzlü personel, kaliteli yemek hizmeti.. Çok noktaya uçuş..

My recent experience with TA was pleasant, I paid for economy tickets to get me from EDI - IST - then IST - Izmir, they achieved that by getting me there on time and safely so thank you TA, big mention to Sinais at the check-in at IZMIR he was an amazing help so kudos to him sorting our baggage out and getting it from there to  EDI , you saved me and my wife lots of stress so thank you and TA out of all the staff I encountered he was the best, Your planes were new and clean - A321- NEO , also your meals were very good, so thank you . A couple of pointers check in at Istanbul airport was easy and we got our boarding pass via the self service kiosks , easy enough, however the bag drop was UTTER CHAOS, there was nobody there managing it and people were simply cutting in and tempers were rising, you need to take control of things at the airport and stop this from happening. Lastly it feels as if your aircrew are unhappy, they all seem rather sour, never saw anyone smile and it was all rather robotic, I know I am being pedantic however its the little things that go a long way. However like I said at the start I paid for my tickets to get me from A to B and you did that and would I fly TA again...YES I would