TSheets Tracking Order Status

We have been using it for 8 years now but will be switching to another system starting January. Customer service is inexistent. Other than a 2-hour wait on a chat window, there is no way to actually talk to any body. The number listed on the website is a generic helpline for ALL intuit products and they hang up on you after a few minutes.

Note the fine print - NO REFUNDS! We lost hundreds of dollars signing up for the annual service and requesting cancellation a few months in when we found a less expensive substitute. We appreciated the functionality while we had it, but regret having signed up and paying in advance to get the reduced monthly rates.

Works perfect for all of our employees! I love that they can use an app to clock in and out. Makes payroll simple when integration with Gusto. User friendly. I love that employees can leave notes when their clock in/out time is wrong. I just change it when I do payroll. Both times I have had to call customer service i received great service and quick help.

We just got Tsheets last month and it's been a complete nightmare since. They sold us a version that is not compatible with what we have and had to roll it back. We were able to login for a moment then not able to. Called support on a Monday and we went through the trouble shooting steps and the man finally said he has to contact his programmers. Didn't hear back from them all week. Had to call the following Monday and the lady went through the same EXACT trouble shooting steps and finally escalated the issue. They had to roll it back AGAIN. We paid for a whole month of not being able to even use the product and they offered no discount when asked. It has been call after call and trouble shoot after trouble shoot since then. Simple things such as being able to login on the URL but not the app. Same info. Needless to say. One month in and its been a horrible experience. Simple things such as logging in should not require roll backs and trouble shooting calls.

Using it is ok, but you can’t cancel it on the web, they need to talk to you over the phone and they don’t have time for that. These basic things like starting and ending a subscription should me all digital. Not very nice, the support hours are US time zones only.