Caviar Tracking Order Status

They charge service fee of 15% but claims the delivery fee is $2.

I'm giving two stars because they delivered it and , but I asked for the cookies I ordered to be left at the door and for them to ring the door bell , I never got a text from them or a ring at my door , I waited and waited then I checked my email it was asking me to rate my experience so I figured they must have left it at and not rang it. Never again using them. By the way the delivery isnt free theres extra fees look closely next time they slip it in there

Exactly like DoorDash I used this website because DoorDash was charging $8 for delivery at this restaurant, but TryCaviar had free delivery. The UI of the website looks identical, and the whole process was the same as DoorDash. I had no problems with my delivery and was satisfied.

Ever since Doordash bought out Caviar, the quality has gone down significantly. I tried Caviar early on in the pandemic, we're talking March 2020 and they were far better than they are now. I just ordered a salad from Sweetgreen today, already expensive place to begin with, and they forgot the salad dressing. I don't know if Caviar is to blame or the restaurant, but if you pay almost 10 dollars in fees + tip and don't receive a crucial part of the order, what's the point of continuing using this service?

I'm posting this experience from last Fri. 8/7/20 in hopes that the right person/department at Caviar sees it and addresses their operational issues. Ultimately they reversed the credit card charge for the order I never received, AND I received a credit in the same amount. 6:56pm: Placed order 8:07pm: began chat — on hold for 20 minutes 8:27pm: Paulo joined 8:31pm: he advised the order is ready and waiting on a courier. 9:16pm: still waiting on a courier 9:19pm: Was told that, due to high volume of orders all over new york we can't get a courier to deliver this order. Would I like to cancel the order? I chose not to cancel -- at that point I had no other option. 10:48pm: received voicemail from courier letting me know he’s out in front of the restaurant to pick up the order, and they are closed. I get how (early-on) in the pandemic there would be a shortage of drivers and it just couldn't be 'business as usual', but 6-months in, I would expect a delivery service to have gotten their act together. If you don't have enough drivers, then don't accept the order. Oh, and be consistent with your excuses -- either it's a shortage of drivers, or it was due to an "outage", as stated in an email from Caviar a few hours later.