TruEarth Tracking Order Status

Product and service started out good in 2020, then subscription went missing and poor customer service for missing multiple orders. Website member login becomes unretrievable, attempted reset and overnight had a credit card fraud. Do not use.

1 star Purchased, then cancelled at their website- they said "We hate to see you go" then sent stuff any way- twice - no way to contact except through their website so you have no record of the communication.

One of the most unreliable and appalling companies for customer service. I signed up for bimonthly orders and only ever received two packages. My money was continually taken from my account and upon flagging to the customer care team I was told 'item processing and delivery is delayed due to COVID 19' and the next communication would be 'my order has been returned.' I am appalled that a company can so aggressively take money with no regard for the success of the service they are providing and follow up that the products were satisfactory or ever received! Not only am I out of pocket from the items I haven't received, but I am out of pocket further from having to purchase additional washing tablets. Currently I am waiting for a refund but given the service I have had, I'm not hopeful this will come to fruition. Avoid at all costs.

I did not sign up for anything, only ordered a product sample. Since then they spam my mailbox every day with more super special extra offers, advertising, stupid news. They even ignored my message to stop the spamming.