Trotters Childrenswear Tracking Order Status

Beware of the increase in cost to ship your order outside the UK! Very bad experience shipping a Trotters baby gift to Canada ; I had to pay an additional 35 % of my total order cost because of VAT and customs fees! In addition to the £20 DHL fee. It was never communicated to me and I thought I got a refund for UK VAT. Actually the goods prices displayed on the website are exempted of UK VAT ( children clothes, books…) which means you pay full VAT at the arrival (as you get no refund on your UK VAT) Buying / shipping from Trotters internationally ( outside the UK) is simply not worth it. Horribly expensive.

Adorable collections, Great quality

The delivery and items are nice but the quality is not good. I’ve had two jumpers that developed a fault. One wool jumper developed a hole and I was given a refund and another cotton knit started to come apart despite only being worn a few times but it was outside the refund policy. I don’t think their clothes last and they’re not very sustainable.

edited review: CS got in touch with me today to make it right. Really appteciate the effort. Thank you. –-----‐---------------- I never had cause to rate this company bad before. I love there items. But this recent order, there were a couple of issues. 1. They sent the wrong size I ordered. 2. I bought the next size up on a dress I wanted my daughter to wear to an event the first weekend of December. When she tried on the dress, the neckline was so narrow it was choking her if I button it up. I went to their website but somewhere there was an issue with contacting them. Contacted their IG and they gave me the CS email. Reached out. They said they need pictures. Sent pictures. Been a week. Nothing. And they have not even addressed the wrong size/item sent. To return an item, they will have you pay for shipping from the US to the UK. If this was a “change your mind” issue, that would be fine. But these are their issues. They need to address it.

Have ordered a few times from Trotters, the clothing/shoes have always been really beautiful and fabulous quality. The reason I have marked down a star is the international shipping charge is €20 which is quite a lot and quite often it works out cheaper for me to order from Next Ireland despite the fact they charge more for the brand. The charge has doubled since BREXIT despite children’s clothing being exempt from VAT.