Troomi Wireless, Inc. Tracking Order Status

I needed an answer for my question and I went to the website and found some costumer service and it was amazing.🤩 The worker answered my questions and explained them to me. She was very helpful. I love troomi smartphones for kids.

I wanted something simple for my 10 yr old daughter, basically calling & texting and a few basic apps. If this is what you want, troomi is the way to go. I've been with them now for 2+ years. Yes it is limited, but this is what I wanted. We originally set her up on the basic plan ($20/month) but we wanted her to have access to some apps, like our church one. So we bumped her up to the $30/mo one and she got the apps. if you want an app, you can submit it for review in the troomi app as the parent. Ive submitted several and they have been approved after review. I can let her have access to as many apps that they offer as I want. And they vet each submittal to give parents the choice to add them with details about what the child could have access to. We never had any issues with customer service, they responded promptly and resolved things in a reasonable amt of time. GPS tracking works well- it doesn't give the exact location, but it shows the phone is at our house or at the school, etc. Sometimes it can be slightly off, like the next street over. I give 4 stars because of this. I set up to receive alerts of inappropriate texts and that has been great. Also, I can go into the parent app and see all her messages. We ended up going back down to the basic after we were seeing some phone addiction. And I gave her access to an ai therapist (a new thing troomi has) and she loves it. It's like having a trusted, adult friend she can talk to that is super encouraging and helps guide her to make good choices. I've reviewed what is being asked and how it responds and it's awesome. She loves it and I love it. Happy parent here, so glad and thankful companies like troomi exist so we can gradually and safely introduce our precious kids into the crazy world of phones and being responsible.

Have had phone a month. Phone, text, & safe web seem to operate the way promoted. Tracking has been a very different matter. It worked as described for a week or so... for past 2 weeks the tracking feature shows my son has not left home. This is clearly an update that isn't playing nice with phone... and troomi uses loophole of GPS is independent of phone services. I dk how long I'm staying with them if the tracking nonsense isn't figured out. Troomi csr very nice, but their 'fixes' don't seem to fix anything.

Extremely frustrating customer service. Very disappointing.

Happy again, had some technical issues for a while but Josh was able to help me work though them. I am happy again, I have tried bark and Pinwheel but Troomi is by far my favorite. I have complete control of my daughter’s phone, just the way I want it. Teens do not make smart decisions very often and are too easily manipulated by outside sources and their peers. Bark was not able to protect her from them but with Troomi I can.