Trollbeads UK Tracking Order Status

Having ordered a Troll Beads bracelet for a wedding gift . It arrived stuffed in a box that was too small and it was tarnished. We sent it back at a cost of over £8 Troll Beads offered us a polishing cloth to the value of £2. in compensation My reply was Firstly, we have already returned the bracelet at a cost of nearly £9 English pounds. We have purchased a new bracelet from Acotis Jewellery, as you can see from the attached photograph it arrived in nice packaging and clean. I am further insulted that a company that I believed was very professional should insult me even further with a polishing cloth to the value of £2 to make up for the disgusting customer service I and my wife have received. Have your standards dropped that low that you assume I want a free gift and in response you offer a £2 polishing cloth? I am even further saddened by your dreadful response. Acotis Jewelry sent our bracelet in nice packaging and the bracelet was sparkling.

Earlier this month my wife and I purchased a Troll beads bracelet as a wedding gift for our future daughter in law. We chose Troll Beads as my wife has always liked them and has a vast collection. The bracelet arrived crammed into a tiny wholly unsuitable box and was badly tarnished. The disappointment was palpable when we saw it. My wife contacted troll Beads to say how disappointed she was they replied, Hi Patricia, Thanks for the photo. If you're purchasing for a gift, feel free to drop us a message next time—we'd be happy to include some extra special packaging for you. From the picture, it seems like this bracelet has our classic oxidized finish. Best Wishes, Trollbeads UK Team Trollbeads Townhouse | 186 Upper Street | London | N1 1RQ. “Our classic oxidized Finish” What an unprofessional response from a company like Troll Beads. We returned the bracelet at a cost of nearly £9 to Troll Beads. They used to be so good, and their items were beautiful, I don’t know what happened, but if you are thinking of buying be ready for a disappointment.