Travelstart Tracking Order Status

This is an update of my previous review regarding Travelstart's in Cape Town. This morning Chantil Buckley telephoned me and apologized for the inconvenience caused due to the cancelation of my late flights to Or Tambo. This morning, 29 March, she went out of her way to get me another flight on the same day, at a better price inclusive of taxes and baggage. But to be honest, she seemed more clued up wrt what was going on with my situation than the two ladies over the weekend. Thumbs up to Chantil Buckley for her understanding, knowledge and excellent work done.

Pathetic company who does not own up to their mistakes. Does not inform customers correctly wrt flights booked and paid for. Then they cancel your booking only once you contact them to ask for your e-tickets.

Bunch of scammers, booked a ticket with them and they cancelled themselves saying they were unable to verify my card and said they’d refund in 5 working days, as at now it’s three weeks already no refund, no response to my mails, no picking up calls and all Please don’t patronise this bunch of losers

I have used them for years, affordable flights, easy process for changind dates and cancelling flights. I can highly recommend them.

Paid for flight for Elderly retired mum so she would not stress. Ha what a joke! Re scheduled said flight 24hrs before departure as per rules, plus the now extra fees as per rules, got confirmation, new ticket issued including invoice via email, spoke to actual person in South Africa next day who confirmed all is well and that all fees and ticket good to go(As travelstart having issues with their banking apps not working) Then 4 days later Mum gets email demanding an extra R1350 as fares gone up again and she will lose her ticket if this is not paid within 24 hrs. Please note: this email was only sent after my mum called 4 days after said ticket was changed and paid up in full, to make sure all was still well with her ticket. What?How is this possible? Called many times, emailed, sent message on facebook, used online chat. Same response we will get back to you as soon as we can...still waiting. In the meantime my mum is beside herself, anxious, super stressed and worried she wont get her money back that she'd been saving for the last 3 years to come see us..so she pays the extra! Seems like extortion to me and how many more times will said price of ticket suddenly go up again before her flight next week?? How many more people must this happen to before something is done? PLEASE DO YOURSELF A GREAT SERVICE AND AVOID THIS COMPANY LIKE THE PLAGUE. YOU WILL SAVE MONEY, TIME AND SANITY. UNETHICAL COMPANIES LIKE THIS SHOULD BE HELD ACCOUNTABLE, SHAME ON YOU! ANY AIRLINE AFFILIATED TO YOU SHOULD BE ASHAMED DOING BUSINESS WITH YOU!!!